Start Date:March/April 2025
Work Hours: Seasonal Full-time and Part-time hours available.This role works shiftwork onweekdays weekends and holidays to support our daily operations.
Full Time Schedule:32.5 hours per week - Friday to Tuesday at 6:30 AM - 1:30 PM
Part Time Schedule:26 hours per week - Thursdays 6:30 AM - 1:00 PM; Friday to Monday at 4:00 PM - 9:00 PM
Location:Burnaby BC
Wages:$22.00 per hour 4% vacation pay

At Big Bus Tours Vancouver Westcoast Sightseeing we are hiring Dispatch Coordinators to support our Guided Tour Operations. You will plan prepare and coordinate daily sightseeing tours by assigning buses supporting Drivers and Guides and monitoring seat capacity and on-road activity. Youll communicate constantly over radio phone and Microsoft Teams while working closely with operations reservations mechanics and cleaning teams to keep tours on schedule and running smoothly. Strong attention to detail quick problem solving and a calm solutions-focused attitude are essential in this fast-paced environment.

YOUR WORK WILL INCLUDE

• Planning executing and coordinating the daily operations of our vehicles Driver Guides Shuttle Drivers and Meet Greet teams
• Preparing Driver Guides for daily tour assignments including attraction vouchers tour manifests vehicle allocations itinerary changes hotel allocations ferry cards and specific guest requirements
• Monitoring and communicating tour changes traffic & ferry delays city events and attraction closures to the team to ensure the guest experience is well managed
• Communicating clearly and effectively over radios phone text and chats
• Assigning guest pickups based on hotel location and efficient routing for the next days tours
• Mitigating operational issues with a guest focus (vehicle breakdowns ferry cancelations etc)
• Forecasting resource and fleet assignments for future tours
• Communicating challenges effectively with Drivers & Step on Guides and Managers as needed
• Completing daily operations reports
• Organizing and conducting tasks to ensure safe consistent and timely performance
• Supporting Driver & Step on Guides to ensure policies and procedures are followed
• Anticipating guests needs with a keen eye to enhance guest experience
• Dispatching day-to-day charter delivery requirements

WHAT WE WILL LIKE ABOUT YOU

• You are a clear and effective communicator and active listener
• You are a quick-thinking problem solver who reacts appropriately to unexpected changes
• You are very organized and detail-oriented
• You thrive under pressure
• You are eager to learn and grow
• You like being behind the scenes ensuring that logistics are running smoothly
• You have a professional demeanor and are friendly and personable
• You are proficient in Microsoft Office and find it easy to learn new programs like reservation systems
• You are fluent in English and speaking a second language is an asset
• Knowledge of Vancouvers geography (bonus if also Victoria & Whistler!)
• Knowledge of standard radio codes is an asset
• Prior dispatch guide or transportation experience (bonus if at a bus or sightseeing company!)
• You can reliably get to the office on time having a vehicle is ideal

WHAT YOU WILL LIKE ABOUT US

• Paid training
• An experienced driven and supportive Leadership team
• Company social events (BBQs Summer and Christmas Staff events)
• Free admission & discounts for you and a guest to 90 attractions through the Tourism Privilege Pass
• Central Burnaby office with free-parking (or a 20 minute walk from Millenium Line)
• Internal and external recognition programs for fun awards and prize opportunities
• Invitations to VIP tourism industry events networking opportunities and familiarization tours
• The little things like coffee and hot chocolate (available in-office)

Please submit a Cover Letter with your Resume when applying.

Join the team at Big Bus Tours Vancouver Westcoast Sightseeing! We operate Vancouvers Double Decker Hop-On Hop-Off tours as well as guided tours to Downtown Vancouver Whistler Victoria and the North Shore.

We have been a Top Nominated Company at the Vancouver Tourism Awards for three years in a row since 2023! The rise to the top is a testament to our teams unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests.

We are an equal opportunity employer committed to equity diversity and inclusion. We strive to maintain a workplace that welcomes and values people of all backgrounds identities and abilities.

BBTVWCS respectfully acknowledges that our offices are located on the unceded traditional territories of the xʷməθkʷəyəm (Musqueam) Sḵwxwú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations.

Please visit our careers page to see more job opportunities.