Manager, Alternative Investor Services

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Manager Investor Services

Locations: New York NY Union NJ Windsor CT Hybrid

Get To Know Us:

Our team provides fund administration services to domestic and offshore hedge fund and private equity clients. This includes processing investor subscriptions and redemptions conducting antimoney laundering and duediligence reviews preparing investor and client reporting and managing investor communications and inquiries.

Manage a wide range of operational activities applying sound judgment and broad decisionmaking authority within established policies to achieve business objectives. The team collaborates with crossfunctional partners to meet project timelines resolve issues and develop effective operational solutions. We are accountable for department performance establish procedures and recommend policy enhancements to support continuous improvement.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans

• Your Future: 401k Matching Program Professional Development Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays

• Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave

• Wide Ranging Perspectives:Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees

• Training: Hands-On Team-Customized including SS&C University

• Extra Perks: Discounts on fitness clubs travel and more!

What You Will Get To Do:

• Manage investor lifecycle operations including subscriptions redemptions capital calls distributions and the accuracy of related investor records and reporting.
• Oversee AML/KYC and duediligence reviews for new and existing investors ensuring compliance with regulatory requirements and firm policies.
• Serve as an escalation point for client and investor inquiries providing clear resolutions and maintaining strong client relationships.
• Manage and develop professionals and firstlevel leaders ensuring effective coaching performance management and a collaborative inclusive team environment.
• Coordinate with crossfunctional teams such as Fund Accounting Compliance Legal and Technology to support fund launches ongoing operations and issue resolution.
• Drive operational improvements by analyzing workflows enhancing processes implementing efficiency initiatives and recommending updates to procedures or policies.
• Ensure quality accuracy and risk management across investor services activities by applying sound judgment monitoring controls and making informed decisions aligned with business goals.

What You Will Bring:

• Bachelors Degree in Finance Business Administration or similar field
• 6 years experience in Investor Services or related field financial services industry with a least 2 years in a leadership or supervisory capacity
• Excellent client relationship management skills with a proven ability to communicate effectively with institutional investors.
• Demonstrated ability to manage complex projects and work effectively with corporate executives.
• Strong knowledge of hedge funds private equity and alternative investment structures including investor services operations transaction processing AML/KYC compliance requirements and NAVrelated concepts.
• Understanding of regulatory standards governing alternative investments and investor services with the ability to apply compliance expectations effectively in daily operations.
• Proven ability to manage develop and motivate teams fostering a collaborative inclusive and highperformance culture.
• Strong decisionmaking and problemsolving skills with the ability to balance risk service levels accuracy and operational efficiency.
• Excellent communication and clientrelationship skills including the ability to clearly explain complex operational or regulatory issues and handle escalations with professionalism.
• Processoriented mindset with high attention to detail capable of driving continuous improvement managing large workloads and maintaining accountability for highquality outcomes in fastpaced environments.

• Strong problem-solving and analytical abilities.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.