VFD Support Specialist I

As a Variable Frequency Drive (VFD) Support Specialist I you will be responsible for providing technical support to ABB Customers/ End users Sales Channel Product Management Teams and ABB Drive Services. The area of technical support includes but is not limited to Variable Frequency Drives 3 Phase Power System Control Wiring and Connectivity.

The work model for the role is: Remote in the United States.

Your role and responsibilities:

• Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isnt limited to assisting customers and field techs with commissioning troubleshooting and warranty evaluations.
• Assist customers with drive programming parameter configuration communication and integration with control systems
• Collaborate with engineering field service sales and product teams to resolve complex technical issues
• Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs
• Maintain detailed documentation of support cases solutions and best practices using Salesforce Case Management among other tools
• Stay current with VFD technologies software updates and industry trends
• Required to provide on call technical support during the evenings and weekends on a rotating schedule.

Our Team Dynamics

Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• Bachelors degree and 2 years of relevant Electrical Technical experience OR associates degree and 4 years of relevant Electrical Technical experience OR High School Diploma/GED and 6 years of relevant Electrical Technical experience required.
• Knowledge of how Variable Frequency Drives work required.
• Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
• Ability to respond to inquiries from customers and communicate effectively in English both verbal and written. Must be computer-literate.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Preferred Qualifications:

• Knowledge of or direct experience with motors and/or control system wiring and communication protocols (Modbus BACnet etc.)
• Previous experience troubleshooting a technical product over the phone.

More about us

ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products global scale and local presence the Division helps customers to improve energy efficiency productivity and safety.

Whats in it for you

We empower you to take initiative challenge ideas and lead with confidence. Youll grow through meaningful work continuous learning and support thats tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $52500 and $84000 annually.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D 100% employee paid up to maximums
• Short Term Disability up to 26 weeks Company paid
• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
• Parental Leave up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.