Engineer Senior Engineer Customer Field Service
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Job Location:
Coimbatore - India
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview:
As a Senior Engineer the job will require technical support for Hot Runner systems temperature controllers and other Mold-Masters products. The role will be to ensure customer satisfaction through timely troubleshooting repairs and system commissioning at customer sites. The position requires leading a team of engineers Daily planning of service activities and communication with customers and technical team.
Role:
Provide on-site technical support for MM Hot Runner systems temperature controllers and other Mold-Masters products.
Carry out Installation & commissioning of systems at the customers facilities to ensure optimal performance.
Train customers in the operation and maintenance of Hot Runner controllers and systems.
Offer technical assistance via email and phone when needed supporting customer needs remotely.
Prepare and submit detailed service reports.
Record and close service cases in Salesforce ensuring correct documentation and follow-up.
Manage the scope of services and projects including technical visits for service and sale of spare parts.
Basic requirements:
In-depth knowledge of Hot runner systems and Temperature controllers.
Interpretation of drawings.
Knowledge of Valve gating systems thermal gating systems different types of gating styles.
Proficient in Excel MS Word PowerPoint.
Educational qualification and experience:
Diploma or Postgraduate from institutes like Cipet NTTF GTTC etc. or BE in Mechanical engineering with tool room experience on hot runner molds.
Minimum of 6-8 years experience in hot runners preferable.
Who we are:
Mold-Masters is a global leader in the plastics design manufacture distribute sell and service highly engineered and customized plastic processing equipment and systems. Our hot runners temperature controllers auxiliary injection and co-injection systems are utilized by customers of all sizes in every industry from small localmanufacturers to large worldwide OEM manufacturers of the most widely recognized brands. Over the course of our 50 year history weve built our reputation on delivering the best performance through our broad range ofinnovative technologies that optimize production toenhance molded part quality increase productivity and lower part cost. Unlock your operations full potential with Mold-Masters. Mold-Masters is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large attractive end markets including durable plastics food and recycling. Guided by our Purpose Shape What Matters For Tomorrow we pursue excellence collaboration and innovation to consistently shape solutions that best serve our associates customers communities and other stakeholders. To learn more visit: .
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identity/expression or veteran status. Additionally Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us at . In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand everyone is welcome to apply and Shape What Matters for Tomorrow.
Required Experience:
Senior IC
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Hillenbrand is a world-class industrial company with multiple market-leading brands serving a wide variety of industries across the globe.
