TECHNICAL SUPPORT L1

A Coruña - Spain

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Be part of a global technology-driven team!

At TRISON we design and digitalise spaces to create unique customer experiences. Through the integration of audiovisual systems creative digital content and innovative sensory marketing solutions we help brands connect with people all over the world.

We are a global company with presence in 14 countries delivering more than 2500 projects every year in over 112 countries. Technology innovation and people are at the heart of everything we do.

To support our international operations we are looking for a Technical Support L1 Technician to join our Technical Support team at our office in A Coruña.

Your role at TRISON

As a Technical Support L1 Technician you will be part of a global support team responsible for the maintenance and technical management of audiovisual projects for clients across more than 100 countries. You will play a key role in ensuring service continuity and a positive customer experience.

What will you be involved in

Handling technical queries and incidents received via phone email and ticketing tools.
Basic incident management and first-level troubleshooting.
Providing customer support in multiple languages mainly in English related to assigned audiovisual projects.
Coordinating with internal teams to ensure incidents are properly escalated and resolved.
Supporting international clients in a dynamic technology-focused environment.

What we value in you

Previous experience in administrative tasks and technical customer support.
Fluent written and spoken English (essential). Knowledge of other languages such as German French or Italian is highly valued.
Good command of Microsoft Office tools (Excel Teams Outlook).
Experience using instant messaging tools and ticketing or project management platforms.
A service-oriented mindset strong communication skills and willingness to learn.
Ability to work in a structured way and handle repetitive processes with attention to detail.

Why join TRISON

You will join an innovative fast-growing global company with international impact.
Daily exposure to cutting-edge audiovisual and digital technologies.
A hybrid working model with the option to work remotely on Fridays.
Flexible working hours supporting work-life balance.
A collaborative environment where learning teamwork and development are encouraged.

Want to know more about us

Discover our projects:
Follow us on LinkedIn: you are interested in technology enjoy helping customers and want to grow in an international environment TRISON could be the right place for you.

Be part of a global technology-driven team!At TRISON we design and digitalise spaces to create unique customer experiences. Through the integration of audiovisual systems creative digital content and innovative sensory marketing solutions we help brands connect with people all over the world.We are ...