Remote IT Support Analyst (Level III)
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Job Summary
SEEKING: Remote IT Support Analyst (Level III)
We are looking for an IT Support Analyst (Level III) You will work in the Spain Hub Support.
The candidate will be responsible for:
Provide expert-level technical support for complex IT incidents.
Act as the final escalation point for Level I and II teams.
Ensure service excellence in a hybrid remote environment.
RESPONSIBILITIES & TASKS :
Resolve advanced infrastructure application and network issues.
Perform root cause analysis and documentation.
Lead incident response during critical outages.
Coordinate with engineering teams and vendors.
Mentor junior analysts.
EXPERIENCE TECHNICAL & SOFT SKILLS :
Minimum 5 years in technical support or systems administration.
Strong Windows macOS and enterprise platform knowledge.
Experience with ServiceNow Jira or similar tools.
Advanced troubleshooting and diagnostic skills.
Knowledge of DNS VPN Active Directory and cloud platforms.
Strong written and verbal communication.
Self-managed remote work capability.
PREFERRED QUALIFICATIONS :
ITIL certification.
Experience with SAP Microsoft 365 Salesforce.
PowerShell or Python scripting.
German language proficiency.
STUDIES :
Bachelors degree in IT or related field.
LANGUAGE :
English- (C1)
Spanish
(German is a major plus)
WE OFFER:
Full-time Freelance contract
Rate: 260/340 per day VAT (according to the experience provided)
Long Term Project
Location: Barcelona Hybrid 1 day onsite every 2 weeks
Desired start date: ASAP
Required Skills:
Support Analyst L3 Windows macOS ServiceNow Jira DNS VPN Active Directory English
Company Industry
IT Services and IT Consulting
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
