Senior Manager, AI Workforce Strategy & Enablement Evernorth Health Services Hybrid
Share
Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Summary
The Senior Manager of AI Workforce Strategy & Enablement is a hands-on AI generalist responsible for operationalizing AI across the organization. This role acts as an embedded AI SWAT team translating strategy into execution by coaching leaders and teams deploying AI agents for high-impact use cases managing a team of consultants and driving AI-enabled automation across core product and operational areas.
This role ensures AI adoption is coordinated measurable and value-driven.
Key Responsibilities
1. AI Workforce Transformation & Enablement
Lead hands-on coaching for leaders and teams on AI tools workflows and agent collaboration
Help define and implement the future AI-enabled organizational model (human agent teams)
Drive adoption of agents as teammates across priority functions
Develop playbooks operating norms and enablement materials for AI-ready teams
2. Agent Development & Deployment
Design and build lightweight AI agents for high-value workforce and operational use cases
Partner with product engineeringdesignanalytics and clinical operations toidentifyagent opportunities
Rapidly prototype test and iterate agents that reduce manual work and increase throughput
Ensure agents are production-ready governed and scalable
3. Core Product & Automation Oversight
Oversee AI automation efforts across 34 critical product areas (e.g. eligibility analytics clinical operations)
Coordinate across product data and operations teams to ensure automation delivers measurable impact
Track value metrics (time saved cost avoided quality improved)
4. Consultant Team Leadership
Manage a team of AI consultants supporting workforce enablement and automation efforts
Set prioritiesallocatecapacity and ensure consultant work aligns to strategic outcomes
Act as day-to-day owner of consultant execution freeing senior leadership bandwidth
5. Strategy Storytelling & Innovation Support
Contribute to executive decks AI roadmaps and workforce transformation narratives
Support market scans competitive analysis and emerging AI capability assessments
Partner with leadership on new AI product concepts and innovation exploration
Qualifications
Advanced degree in Business Analytics Computer Science Human-Centered Design Product Management or a related field
Senior AI generalist with strong product strategy and execution instincts
8 years of product strategy experience
Experience building and leading product teams
Comfortable coaching executives and building agents themselves
Experienceoperatingin ambiguity and high-change environments
Strong communicator who can translate technical AI concepts into business value
Bias toward action: builds tests iterates ships
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position we anticipate offering an annual salary of 135900 - 226500 USD / yearly depending on relevant factors including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.
About The Cigna Group
Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Senior Manager
Key Skills
- Marketing
- Data Visualization
- Tableau
- Customer Segmentation
- Microsoft Powerpoint
- Investment Banking
- Strategic Planning
- Financial Modeling
- Customer relationship management
- Management Consulting
- Google Suite
- Analytics
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
