Senior Manager Global Benefits (Strategy, Product & Governance)
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Job Location:
San Mateo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Manager - Global Benefits is responsible for evolving the strategy design and performance of the global benefits ecosystem. This role operates as a product owner and strategic leader ensuring benefits programs are competitive cost-effective compliant and deliver a seamless employee experience through a combination of vendors digital tools and operational partners.
This critical People Team role will partner with key stakeholders to support our Employee Value Proposition at Freshworks and enhance our brand.
This position shifts away from transactional administration and instead focuses on strategy governance vendor orchestration and data-driven decision-making leveraging AI and automation to scale globally.
Please note: This is a hybrid role that will be based in San Mateo CA and requires an in-office presence three days per week (Tuesday - Thursday).
Strategy & Benefits Architecture
Define and execute a global benefits and wellbeing strategy aligned with business priorities workforce demographics and market competitiveness
Design and evolve benefits programs across health retirement wellbeing and leave ensuring scalability across regions
Establish a cohesive global framework with appropriate local flexibility
Lead innovation in benefits design including digital-first and AI-enabled solutions
Benefits Product Ownership & Experience
Own the end-to-end employee benefits experience from onboarding through life events and offboarding
Define and optimize the employee journey ensuring clarity accessibility and engagement
Partner with internal teams to deliver a digital-first experience (e.g. portals AI assistants decision support tools)
Continuously improve experience through employee feedback utilization data and behavioral insights
Vendor Ecosystem & Performance Management
Lead the selection design and management of a global vendor ecosystem (health plans wellbeing providers retirement partners etc.)
Establish clear performance expectations SLAs and accountability frameworks
Drive integration across vendors to deliver a cohesive high-quality employee experience
Conduct regular market assessments and negotiate solutions to ensure cost efficiency and innovation
Governance Compliance & Risk Management
Ensure compliance with local national and international regulations (e.g. ERISA global statutory requirements)
Oversee plan governance including plan documents policies audits and regulatory filings
Partner with Legal Finance and external advisors to mitigate risk and maintain strong controls
Maintain clear governance structures for decision-making and program oversight
Financial Management & Cost Optimization
Own benefits financials including budgeting forecasting and cost trend analysis
Identify and manage key cost drivers (utilization vendor pricing plan design)
Develop and execute strategies to improve ROI and long-term sustainability
Present clear data-driven insights and recommendations to senior leadership
Data Insights & Decision Support
Leverage data analytics to evaluate program performance engagement and outcomes
Translate data into actionable insights and strategic recommendations
Build reporting frameworks that enable real-time visibility into benefits performance
Support executive decision-making with clear concise and outcome-focused analysis
Operating Model & Delivery
Define and manage a modern benefits operating model leveraging:
Vendor-led service delivery
Centralized operations (e.g. HR Ops/shared services)
AI and digital tools for employee support
Ensure efficient execution of key processes such as enrollment life event changes and employee support without reliance on manual intervention
Continuously identify opportunities to automate streamline and scale operations globally
Scope & Impact
Global responsibility across multiple regions (Americas EMEA APAC)
Direct influence on employee experience cost management and talent strategy
High visibility with senior leadership including HR Finance and Legal
Qualifications :
710 years of experience in global benefits total rewards or related fields
Proven experience managing multi-country benefits programs and vendor ecosystems
Strong understanding of benefits governance compliance and financial management
Demonstrated ability to operate at both strategic and execution levels
Experience leveraging data technology and automation to improve outcomes
Excellent stakeholder management and communication skills
Additional Information :
Please note: This is a hybrid role that will be based in San Mateo CA and requires an in-office presence three days per week (Tuesday - Thursday).
This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background training work experience business needs and market demand. Therefore in some circumstances the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.
Compensation Package
$171400 - $224910 USD Base Salary
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available. Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
