Implementation Manager
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 100000 - 150000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
HockeyStack is an Applied AI company on a mission to automate sales marketing and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses partnering with third-party data providers and deploying custom AI research agents. We use this data to power applications that automate high-value high-complexity workflows across the go-to-market and revenue teams. Our core products include:
Marketing Intelligence instantly answers questions like What led to that sudden drop in pipeline
Account Intelligence surfaces next-best actions to help reps move target accounts toward conversion
Since launching in January 2023 weve come through Y Combinator raised a $26M Series A led by Bessemer. Were growing 3 year-over-year have hit multimillion ARR and process over 60 TB of GTM data monthly. Based at our San Francisco HQ we operate fully in-person move fast and hire people who are ready to win.
Your Mission
We are seeking a highly organized and proactive Implementation Manager to ensure our customers launch with speed confidence and success on the HockeyStacks GTM Intelligence suite. This role is critical to executing tight mutual action plans driving technical implementations and ensuring customers rapidly adopt and realize value from our product.
As an Implementation Manager you will work closely with Sales Marketing Customer Success and Data Analysts to deliver a seamless onboarding experience that supports long-term customer success. Your success will be measured by how effectively customers go live adopt use cases and begin generating impact with HockeyStack.
What Youll Do
Customer Launch & Project Execution
Lead end-to-end implementation projects from kickoff through go-live ensuring milestones are hit on time and with high quality.
Develop drive and track against mutual action plans (MAPs) tailored to each customers goals and use cases.
Coordinate internal and external resources to remove blockers and keep implementations running smoothly.
Technical Enablement & Adoption
Partner with customers to set-up their data infrastructure - integrations data dictionary dashboards and prompts relevant to their GTM use cases.
Ensure the technical implementation is complete accurate and optimized for each customers context.
Support change management efforts guiding customers through organizational adoption of HockeyStack insights.
Cross-Functional Collaboration
Customer Outcomes & Value
Help customers define meaningful KPIs and ensure those metrics are tracked and reported post-launch.
Drive initial customer usage and showcase early value accelerating time to aha moments.
Gather feedback and share insights internally to improve the implementation process and product experience.
What Were Looking For
5 years experience as a customer facing GTM SaaS implementation Manager with strong project management experience.
Demonstrated ability to manage complex cross-functional implementations from sales handoff to launch and beyond.
Strong understanding of GTM processes (sales marketing analytics) and SaaS product adoption challenges.
Excellent communication and stakeholder management skills.
Technical aptitude to understand integrations data tracking logic analytics and insights.
Comfortable operating in a fast-paced startup environment with autonomy and accountability.
Why Join Now
Were at an inflection point. The product is proven the market is massive and the opportunity is wide open. Youll be joining a company with real traction rapid growth and meaningful backingwhere every person still shapes the outcome. This isnt just a job. Its a chance to build something category-defining with people who care deeply about doing it right.
Were building a high-performing in-person culture at our San Francisco HQ where the team collaborates shoulder-to-shoulder five days a week. The on target earnings range for this role is $100000 to $150000 USD adjusted for location and qualifications.
HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
HockeyStack is an AI powered B2B Revenue Data Platform unifying marketing, product, and sales data, bridging PLG and sales led with attribution and AI predictive insights.
