Sr Tech Field Eng
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
Role Overview
Installs repairs and provides technical maintenance for product and component hardware and software primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely effective service. Manages scheduling administration and customer communication to ensure satisfaction with service delivery and product functionality.
Provides the full range of field engineering support for large and complex clients.
Takes complete ownership of onsite service activity.
Performs advanced maintenance on all products including lowcomplexity installations.
Provides technical feedback on equipment systems and processes to improve service delivery.
Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
Identifies and resolves systemic issues within the team.
Proactively supports team members with technical assistance and expertise.
Contributes to improved client service metrics through reporting and documentation.
Monitors technical and process issues informing management and recommending improvements.
You will be successful in this role if you have:
- Technical certification or associate degree preferred.
- 24 years of handson experience in field engineering or related technical support roles.
- Proven ability to perform maintenance installations and troubleshooting in customer environments.
- Must be an Australian Citizen
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Senior IC
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
