Lumber, Firewood Sales and Customer Service Associate

Position Summary:

The Lumber & Firewood Sales and Customer Service Person will support Treelines sawmill woodyard service center and materials operations by maximizing sales of lumber mill by-products firewood and aggregate materials while providing excellent ongoing customer service. This position serves as a primary point of contact for customers by answering product questions taking orders coordinating scheduling and deliveries and ensuring accurate and timely fulfillment. Products supported include standard and custom sawn lumber mill by-products cut and split firewood tree-length firewood gravel sand woodchips loam crushed asphalt and other related materials produced or sold by addition this role assists the Parts Counter by supporting basic parts inquiries locating and issuing parts processing sales transactions and coordinating with internal teams to meet customer needs. The position works closely with production yard delivery service and sales teams to support efficient daily operations across departments. This role requires flexibility strong communication skills attention to detail and a customer-first mindset to successfully support Treelines diverse product offerings and evolving customer demands.

Essential Duties and Responsibilities:

Safety & Compliance

• Contribute to developing and maintaining a safe working environment.
• Maintain personal safety and actively watch out for the safety of others.
• Accept and appreciate safety feedback from team members.
• Recognize hazards and manage them effectively.
• Comply with all OSHA regulations and Treeline safety policies.
• Wear required PPE at all times.

Sales & Customer Service

• Provide excellent ongoing customer service to all customers and internal team members.
• Actively promote and sell lumber mill by-products and firewood products to individuals businesses and contractors.
• Identify and develop new and existing customers throughout Maine and beyond.
• Learn and maintain strong knowledge of all product offerings including hardwoods softwoods firewood types and use-case benefits.
• Thrive in a sales environment and take pride in building long-term customer relationships.
• Manage difficult customer situations professionally to achieve positive outcomes.

Order Management & Coordination

• Take customer orders and ensure accuracy in product selection and quantities.
• Schedule deliveries and coordinate with drivers and yard personnel.
• Ensure timely and accurate order fulfillment.
• Assist with paperwork invoicing and record-keeping duties in a timely and accurate manner.
• Communicate clearly with production and loading crews regarding customer needs.

Operations Support

• Assist with loading firewood lumber and by-products as needed including operating or substituting for loader/fork equipment when trained.
• Maintain a clean neat and organized work area.
• Support sales team members as needed based on workload and availability.
• Adapt quickly to changing priorities and daily operational needs.

Education Experience & Qualifications:

Required

• High School Diploma or equivalent
• Valid Drivers License
• Eligible to work in the United States
• Minimum 5 years of general work experience
• Ability to work independently with minimal supervision

Preferred

• Sales experience (lumber firewood construction or related industries)
• Construction or building materials experience
• Basic mechanical or equipment knowledge
• CPR / First Aid Certification

Knowledge Skills and Abilities

• Strong understanding of workplace safety practices
• Excellent interpersonal and communication skills
• Ability to learn new products and systems quickly
• Strong organizational and time-management skills
• Comfortable using computers and sales/order systems (or willing to learn)
• Ability to pivot with changing priorities in a fast-paced environment
• Self-motivated positive and solution-oriented
• Enjoys building relationships with customers contractors and communities

Physical & Environmental Requirements

• Sitting: up to 50%
• Standing: up to 50%
• Walking: up to 70%
• Driving: up to 10%
• Lifting: up to 50 lbs. using proper body mechanics
• Frequent bending twisting reaching and use of both hands
• Work indoors and outdoors in all temperatures
• Exposure to moderate to loud noise levels (<85 dB)
• Exposure to moving equipment machinery and typical sawmill hazards