Configuration Support Analyst – Support Services
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Job Location:
Orlando, FL - USA
Hourly Salary:
$ 19 - 38
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Must be based in one of the following locations:
- Orlando FL
- Kansas City MO
- Nashville TN
Position Summary
The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering system configuration workflow validation execution of change management processes and consultation on solution build standards across supported applications.
Duties and Responsibilities
- Provide Level 2 customer support for technical and functional issues via phone and electronic channels
- Conduct scope assessment gather requirements and configure application solutions
- Execute change management procedures and validate configuration accuracy through workflow testing
- Troubleshoot software defects for ongoing support activities post-implementation
- Deliver consultation on best practices and configuration standards across solutions
- Collaborate with internal stakeholders and participate in structured service delivery processes
Minimum Qualifications
- Two to four (24) years of client-facing or customer support experience
- Two (2) years supporting software applications
- Associates degree bachelors degree or relevant technical training preferred
- Demonstrated prioritization analytical thinking and complex problem-solving ability
Preferred Qualifications
- Clinical or healthcare information technology experience including Cerner or Oracle Health
- Experience with CCL SQL or related query languages
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $19.62 to $38.32 per hour; from: $40800 to $79700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
