Desktop Support II (Onsite)

Madison, OH - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Desktop Support -II (Onsite)

Location: Madison WI

Duration: 06 Months

Job Description:

This is a fantastic opportunity for someone who loves to solve problems learn new technologies and work directly with the creative storytellers from our radio hosts to our TV producers at the heart of WPMs public service mission. As our User Support Specialist I you will be the welcoming first point of contact for all our colleagues.

In this hands-on role youll be responsible for:

Providing frontline support for the tools our teams use every day including Office 365 Google Workspace Windows/Mac applications printers and file shares.
Troubleshooting day-to-day tech challenges setting up new equipment and working with staff to solve their problems.
Learning about and helping with the workflows staff use to create media.
Your work is essential as it enables our staff to have the reliable technology they need to create produce and share their work with audiences across the state.

Responsibilities:

Assists with the delivery of routine information technology (IT) support services to end users in support of institutional technology Operation. May serve as an initial point of contact for customers.

Assists with basic procurement installation configuration repair and modification of various technology hardware software and associated components under close supervision
Identifies troubleshoots resolves and/or escalates basic data network connectivity client/server processes and application issues according to established policies and procedures
Assists with the operational maintenance of technology systems to ensure appropriate integration compatibility and functionality according to established user requirements
Serves as an initial point of contact for individuals and groups providing basic organizational information about technology resources and addressing their needs
Unique
- Assists in maintaining internal knowledge base documentation and creating new documents for common technical issues.
- Provides basic one-on-one instruction and guidance to end-users on the use of standard hardware software and business applications.

Education:

H.S. Diploma Preferred Minimum

Required Qualifications:

Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional empathetic support.
Excellent verbal and written communication skills with the ability to understand user needs and explain basic technical concepts to non-technical users.
Experience supporting modern computer hardware (desktops laptops) and operating systems (Windows 10/11 macOS).
Ability to apply practical logical troubleshooting to identify resolve or escalate basic technical issues
Demonstrated curiosity and a strong eagerness to learn new skills technologies and support procedures.
Ability to work both independently and collaboratively within a team.
Ability to accurately follow established policies procedures and documentation.

Preferred Qualifications:

Experience using a ticketing system to help customers
Experience with applications like Microsoft 365 or Google Workspace.
Basic understanding of Active Directory (e.g. password resets) and fundamental networking concepts.
Experience providing technical support in a higher education or public-sector environment.

We recognize that qualified applicants come from a variety of backgrounds life experiences and levels of educational access. We encourage you to apply even if you dont match all the preferred qualifications listed above.

Job Title: Desktop Support -II (Onsite) Location: Madison WI Duration: 06 Months Job Description: This is a fantastic opportunity for someone who loves to solve problems learn new technologies and work directly with the creative storytellers from our radio hosts to our TV producers at the heart o...