Technical Support (Mekari Desty)

Jakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.

Job Description:

Coordinate with Account Manager Customer Support and other commercial stakeholders by clarifying the customers complaint
Provide technical support and win-win solution to customers for any issues that arise with the use of our products
Validate all issues being escalated
Coordinate with Product and Engineering Team to resolve product problems

Requirements:

Candidate must possess at least a Bachelors Degree Information System Logistics Management or equivalent
Fresh graduates are welcome to apply
Have basic knowledge in Logistic Accounting Information System and E-Commerce ecosystem
Have work experience e-commerce field will be a plus point
Familiar with MySQL will be a plus point
Proficient in English (both written and spoken)
Good analytical and problem-solving skills

What You Will Get:

1. Competitive salary daily allowance.
2. Premium private health insurance (outpatient inpatient maternity dental).
3. Early access to salary flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to build impactful solutions with Indonesias no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days we will keep your resume on file in case a relevant opportunity opens up.

Dont forget to check our Recruitment FAQ at or INA to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

Job Description:

Coordinate with Account Manager Customer Support and other commercial stakeholders by clarifying the customers complaint
Provide technical support and win-win solution to customers for any issues that arise with the use of our products
Validate all issues being escalated
Coordinate with Product and Engineering Team to resolve product problems

Requirements:

Candidate must possess at least a Bachelors Degree Information System Logistics Management or equivalent
Fresh graduates are welcome to apply
Have basic knowledge in Logistic Accounting Information System and E-Commerce ecosystem
Have work experience e-commerce field will be a plus point
Familiar with MySQL will be a plus point
Proficient in English (both written and spoken)
Good analytical and problem-solving skills

What You Will Get:

Dont forget to check our Recruitment FAQ at or INA to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!