Retail Store Manager

About Clutch:

Were on a mission to reinvent the way people buy sell and own cars. Are you game

Clutch is Canadas largest online used car retailer delivering a seamless hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home get the right one delivered to their door and enjoy peace of mind with our 10-Day Money-Back Guarantee and thats just the beginning.

Named five years in a row to the Globe & Mails list of the Top Growing Companies in Canada and also awarded spots on Deloittes Technology Fast 50 and Fast 500 lists were looking to add curious hard-working and driven individuals to our growing team.

Headquartered in Toronto Clutch was founded in 2017 and currently services Ontario New Brunswick Nova Scotia British Columbia and Prince Edward Island. Clutch is backed by a number of world-class investors including D1 Capital Canaan Real Ventures BrandProject and Upper90. To learn more visit .

About the Role

As the Retail Store Manager at our new location in Bayshore Mall youll lead the charge in bringing our digital brand to life in a physical space. Youll build and manage a high-performing team deliver a standout customer experience and drive store performance from the ground up. This is a foundational role with visibility growth and real impact!

What youll do:

• Set clear expectations and provide ongoing 1:1 coaching and development conversations to team members
• Foster a team culture that is customer-obsessed accountable and collaborative

• Own the in-store experience from first connection to a fond farewell ensure its welcoming seamless and best in class

• Oversee day-to-day store operations including open/close procedures inventory and scheduling
• Manage staffing levels to match customer volume and appointment flow
• Maintain clean organized and brand-aligned retail and field spaces

• Track key performance metrics (NPS conversions attendance timely assistance online reviews etc.) and report regularly
• Partner cross-functionally with Field Operations Customer Experience Brand Marketing Sell to Clutch Retail and Production teams

• Manage store-level scheduling and budgeting
• Build strong relationships with property managers and community stakeholders

What Were Looking For:

• Experience:
• 2 years in a retail store management
• Experience leading a team in a high-volume customer-facing environment
• Comfortable with tech-enabled tools (Google Workspace Slack scheduling tools etc.)
• A love for retail and building exceptional customer experiences
• Strong leadership and coaching skills with a bias for action
• Excellent communication and problem-solving ability
• Availability: Willingness to work retail hours including evenings weekends and holidays
• Background Check: Clean criminal background check.
• License: A G Drivers License (valid in Ontario)

Why youll love it at Clutch:

• Autonomy & ownership opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• Youll have a broad and direct ownership over Field of work during a phase of rapid growth.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.

Employment Type:

• New Hire Permanent Full-Time

Compensation & Benefits:

• Wage: $ annually
• Benefits: Comprehensive benefits plans include healthcare dental care vision care prescriptions life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills performance market benchmarking responsibilities and working conditions.