Senior Manager, Insights and Strategy

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How We LEAD:

Merchandise and ecommerce are part of the fabric of music culture. For artists its a way to develop and further articulate their brand. For fans its a pathway to connecting more deeply with the artists and the culture they represent.

Famehouse UMGs eCommerce division powers direct-to-consumer businesses for UMGs labels artists and partnersdelivering creative storefronts innovative product programs and data-driven growth strategies.

The Insights & Strategy team sits at the center of this work. We transform data into direction build the frameworks and tools that guide decision-making and raise the strategic bar for D2C across UMG.

We are looking for a Senior Manager Insights & Strategya hybrid strategist analyst and communicator who can lead complex workstreams mentor junior team members and directly influence the creative operational and technical decisions that shape our business.

This role can flex in multiple directions depending on the persons strengthsstrategic analytical technical or some combination. We dont expect mastery across all domains on day one; we do expect strong fundamentals and a desire to grow.

How Youll CREATE:

Turn Ambiguity into Strategic Clarity

• Independently translate open-ended business challenges into structured analyses insights and actionable recommendations across product strategy merchandising marketing forecasting audience research and more.
• Build clear narratives that resonate across a wide range of stakeholdersfrom creatives to executives to technical partners.

Build Tools Frameworks & Business Intelligence

• Develop and refine scalable data models dashboards templates and planning frameworks that improve decision-making for internal teams and label partners.
• Identify inefficiencies gaps data issues or recurring pain points; design solutions that reduce manual work and increase quality.

Partner Deeply Across the Organization

• Develop trusted cross-functional relationships with label teams creative stakeholders operational leaders and technology groups.
• Act as a strategic thought partner leveraging insights and business intel to push work forward and elevate decision quality.
• Guide and mentor analysts overseeing the quality clarity and impact of their work.

Advance Data & Technical Foundations

(The depth of this will depend on the candidates skill setstrong engineering experience is a plus not a requirement.)

• Work with data engineering product and tech teams to influence data models schemas pipelines QA processes and upstream improvements.
• Help ensure our data infrastructure matches our strategic needsconnecting tools enhancing data reliability and improving accessibility.

Bring Your VIBE:

Fundamental Skills

• Strategic & analytical acumen: You can break down ambiguous questions design rigorous analyses and turn data into clear recommendations.
• Technical competency across:
  • SQL querying (intermediate to advanced)
  • Excel (pivot tables modeling)
  • Data visualization (Tableau Looker Data Studio or similar)
• Strong communication skillsverbal written and visualtailored to executives creatives operators and technical teams.
• Business fluency: Basic understanding of finance marketing operations or business performance levers.
• Project management excellence with comfort juggling multiple deadlines.

Experience & Background

• 35 years in analytics business strategy consulting eCommerce media/entertainment data product or similar data-driven roles.
• Experience leading workstreams managing stakeholders and mentoring analysts.
• Demonstrated ability to work cross-functionally in fast-paced environments.

Preferred but Not Required

(Experience in any of these could shape your focus area.)

• Experience in entertainment media retail or direct-to-consumer eCommerce.

• Data engineering BI development or data architecture experience (Python dbt Airflow schema design QA).
• Experience with Shopify Google Analytics BigQuery Snowflake or similar platforms.
• Personal passion for music creative industries or fan culture.

You Are Someone Who:

• Thinks in systems and structures not just tasks.
• Enjoys solving complex open-ended problems.
• Can zoom in to debug data and zoom out to build a strategic story.
• Loves improving processes and eliminating busywork.
• Is energized by both creative and technical domains.

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama Arizona Georgia Mississippi North Carolina South Carolina Tennessee and Utah.

For more information please click on the following links.

E-Verify Participation Poster:English / Spanish

E-Verify Right to Work Poster:EnglishSpanish

Job Category:

Salary Range:

The actual base salary offered depends on a variety of factors which may include as applicable the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the job. All candidates are encouraged to apply.