Business Practitioner & Process Automation Lead

About Carrier

Carrier Global Corporation a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visitor follow Carrier on social media at@Carrier.

The Commercial HVAC Americas Field Service Business Processes team focuses on the operational efficiency standardization and quality of service delivery processes for i.e. Finance Sales etc. across Carriers Commercial HVAC Field Operations.

About this role

The Business Practitioner & Process Automation Lead is responsible for driving business-wide process excellence operational alignment and digital enablement across the organization. This role serves as the central owner for how work flows across functions how continuous improvement is embedded into daily operations and how data is connected and visualized.

This position partners closely with Engineering Operations Program Management Sales Contracts Supply Chain and IT/Digital teams to establish scalable processes governance frameworks and digital workflows that improve execution speed visibility and accountability.

This is an onsite position in Charlotte NC.

We value our people and offer an extensive benefits package with financial rewards including health insurance retirement savings plan and also lifestyle support with flexible working and parental leave. Plus well support your growth with paid-for external training programs and courses.

Key Responsibilities

Business Process & Operational Excellence

• Own and standardize end-to-end business processes across multiple functions.
• Develop and maintain standard work playbooks RACIs and operating cadences.
• Lead process mapping optimization and continuous improvement initiatives to improve execution consistency and efficiency.

Cross-Functional Governance & Stakeholder Alignment

• Lead governance forums operating rhythms and process review cadences.
• Align stakeholders across functions to shared priorities ownership models and escalation paths.

Continuous Improvement & Change Management

• Lead Kaizen events and structured problem-solving workshops.
• Drive adoption of new processes and digital tools through training communication and reinforcement.
• Continuously refine processes and solutions based on performance data and stakeholder feedback.

KPI Visibility & Data Enablement

• Define develop and maintain executive dashboards and operational reporting.
• Translate business needs into meaningful performance metrics and visibility tools.
• Reduce reliance on manual reporting through automation and data connectivity.

Process Automation

• Identify design and implement digital workflows and automation to reduce manual effort and improve operational visibility.
• Leverage system integrations and APIs to connect data across tools dashboards and reporting environments.
• Partner with IT/Digital teams to ensure solutions are scalable sustainable and aligned to enterprise standards.

Basic Qualifications

• Bachelors degree
• 3 years of experience in business operations process improvement AI automation or transformation

Preferred Qualifications

• Bachelors degree in Engineering Business Operations IT Management Systems
• Lean Six Sigma or continuous improvement certification.
• Experience operating in complex matrixed organizations.
• Experience building or scaling operational frameworks or transformation functions.
• Experience with digital transformation automation or workflow enablement.
• Exposure to system integrations data connectivity or API-enabled solutions.
• Experience leading cross-functional initiatives across multiple functions..
• Experience driving change management and stakeholder adoption.
• Strong understanding of business processes workflow design and operational governance.

Additional information

• Must have unrestricted authorization to work in the USA. No visa sponsoring available.

Benefits

Employees are eligible for benefits including:

• Health Care benefits: Medical Dental Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days up to15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave;parental leave; family and medical leave; bereavement leave; jury duty; military leave;purchasedvacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering please click here: Work With Us Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

This position is entitled to short-term cash incentives subject to plan requirements.

Pay Range

The annual salary for this position is $120000$ which may affect pay within this range include but are not limited to skills education experience and other unique qualifications of the successful candidate.

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 02/09/2026

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.

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