Field Service Manager (Lab Instruments)

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
At Thermo Fisher Scientific manage a field service team to deliver excellent technical support while growing service business. Youll manage a team of Field Service Engineers (FSEs) providing installation maintenance repairs and customer support for sophisticated analytical and scientific instruments. This role combines technical leadership people management and strategic business development to ensure excellent customer experiences and meet organizational goals.

Help advance scientific service delivery by implementing effective solutions optimizing team performance and building strong customer relationships. Support continuous improvement initiatives while maintaining the highest standards of quality and safety. Collaborate with sales technical support and other stakeholders to develop and execute service strategies that grow revenue and enhance customer satisfaction.

MINIMUM REQUIREMENTS:
Advanced degree plus 6 years of experience or bachelors degree plus 8 years of experience in technical service experience in analytical instruments laboratory equipment or related industry
3 years proven people management experience leading field service teams
Strong technical aptitude with ability to understand complex analytical instrumentation

Preferred Fields of Study: Engineering Sciences Business or related field
Additional certifications in service management or process improvement methodologies beneficial

Excellence in customer relationship management and problem resolution
Demonstrated success growing business and achieving revenue targets
Proven experience implementing service strategies and operational improvements
Demonstrated ability to coach develop and support field service teams
Strong project management and organizational skills
Proficiency with CRM systems Microsoft Office suite and service management tools
Strong written and verbal communication skills
Ability to travel up to 75% within assigned territory
Valid drivers license and clean driving record required
Multilingual skills valuable for international roles
Experience with regulated environments (GMP/GLP) preferred

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

Manager