Summer 2026 Customer Experience Intern, Product Support (May to August)

Needham, MA - USA

Monthly Salary: $ 26 - 29

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.

aWork Period: May 2026 to August 2026

Location & Schedule: This is a full-time 40-hour-per-week position with 5 days per week onsite in Needham MA. There is no relocation or housing assistance for this position.

Join the SharkNinja Early Edge Experience: Built for early career talent. Geared toward impact. Driven by speed. Whether youre in a co-op or internship our early talent program is designed to provide valuable exposure to the industry and a fast-paced professional environment. Youll dive into meaningful projects and tasks that sharpen your skills and deepen your knowledge. Along the way youll benefit from professional development opportunities community events and connections that make your experience well-rounded and enriching. Your time with us will culminate in an opportunity to showcase your contributions and learnings to SharkNinja leaders because this is a program for those ready to shape whats next fast.

This role: We are looking for a Customer Experience Intern Product Support. Our ideal hire will be passionate about Customer Experience. The Customer Experience Product Support team within SharkNinja drives the creation management and improvement of effortless service experiences globally. We are the voice of the customer across the organization consistently striving to deliver a 5-star experience for every customer on every product and service engagement. This unique role is part of our team dedicated to creating great customer experiences when they engage with us.

Here are some of the EXCITING things youll get to do:

Deliver post engagement follow-ups to consumers with the goal of enhancing positive customer relationships including personalized emails or handwritten notes in alignment with brand voice and guidelines
Review consumer cases identify appropriate follow-up engagement coordinate packaging and shipping and accurately log all actions for tracking reporting and program measurement
Partner with CX team members and internal stakeholders to share insights and continuously improve consumer experience moments
Analyze customer feedback and service trends to help identify opportunities for process content or experience improvements contributing to a more seamless end-to-end consumer journey
Support special Customer Experience initiatives gaining exposure to how new tools processes or engagement strategies are tested and scaled across SharkNinja

ATTRIBUTES & SKILLS:

Education: Current student in an associates or bachelors program
Must be able to work a full-time 40-hour-per-week schedule with 5 days per week onsite in Needham MA
A 100% on consumer-first perspective
Project management experience either in a school and/or in work environment
Highly-effective communication skills both written (presentation/email) and in-person as a native or fluent English-speaker
Strong attention to detail
Previous use of the Microsoft Suite of products (Word Powerpoint Excel Outlook) is preferred

Please note that due to the high volume of applications for early talent roles response times may vary depending on the specific role and timeline. Our team appreciates your patience!

Salary and Other Compensation: The hourly salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position subject to applicable eligibility requirements: medical insurance health savings account (HSA) with company contribution sick time company holidays employee product discount product testing opportunities referral bonuses and more.

Hourly Pay Range

$26 - $29 USD

Our Culture

At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.

What We Offer

We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.

At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions please refer to this Candidate Privacy Notice.
For candidates based in China please refer to this Candidate Privacy Notice.
For candidates based in Vietnam please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at

Required Experience:

Intern

About UsSharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one ...