Commercial Field Technician-Port Clinton- Sandusky

Perrysburg, OH - USA

Hourly Salary: USD 25 - 26

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Commercial Field Technician-Port Clinton- Sandusky

Omni Fiber provides a variety of perks and benefits:

Compensation

Competitive Pay
401(k) with Employer Matching Contribution up to 4%
HSA enrollment option with Employer Contribution
Monthly internet and cell phone allowances

Time off

Company Paid Holidays (8 days)
Floating Holidays (3 days)
Paid Time Off (15 days)

Benefits

Medical Dental and Vision
Life Insurance
Disability Insurance

About the position:
The Commercial Field Technician will be directly involved with operational support of
ethernet and voice services delivered to Enterprise SMB and MDU locations.

Responsibilities:

Install and verify configurations in customer-premise NID routers switches and
phones.
Service validation testing including network stress and reachability for Internet
Ethernet and Voice/VoIP services
Diagnose repair replace faulty NIDs routers switches phones cabling and
circuit components.
Diagnose and repair carrier ethernet ELINE/ELAN/EVC services and provisioning
issues across the carrier ethernet network.
Troubleshoot and repair IP routing and connectivity issues.
Diagnose and repair fiber and optical CWDM/DWDM last mile components verify fiber operability using OTDR and light meters.
Perform customer advocacy and own the customers service issue. Drive resolution
through partner organizations.
Display empathy and maintain professionalism while handling difficult customer
situations.
Assist with maintaining and updating facility records.
Physical ability to work in various environments such as attics crawl spaces and adverse weather.
Operate company vehicle/equipment safely and professionally.
Perform on-call rotation duties after regular business hours.
Ability to communicate technical information to non-technical people.

Qualifications:

Associated Degree in Computer Science or information technologies is preferred. Or relevant work experience.
2 years of fiber optic testing experience preferred.
Read and update inventory systems network diagrams and all on site labeling.
Experience using an OTDR and light meter.
Familiar with carrier ethernet saturation frame-loss and other quality testing protocols.
Fiber optic troubleshooting experience.
Experience with VoIP and customer alarm systems.
Multi Dwelling Unit Experience Enterprise customer experience.
Able to use Microsoft suite of applications including word excel and power point.
Skilled in basic telephony and computer equipment.
Familiar with aerial drop/cable installation mechanical terminations and testing
Possess and maintain a valid state drivers license and acceptable driving record.
At times work in small confined spaces or aloft (up to 28 ft.)
Be available for overtime emergency callouts and holiday work as needed for
maintain customer business operations.
Ability to identify wire and cable colors.
Physical ability to work from a kneeling or standing position for long periods.
Ability to read prints and assist with redlines/construction drawings.
Strong collaboration skills working cross functionally.
Strong troubleshooting analytical skills to quicky isolate and resolve service
impacting issues.
Business fiber installation experience would be preferred.
Project Management is preferred but not required.
Knowledge or MEF standards (MEF-CECP / Ciena CE-A/CE-P certifications
preferred)
Cisco CCNA or CCNP certifications preferred.
Fiber optic training certifications preferred.

Required Experience:

Commercial Field Technician-Port Clinton- SanduskyOmni Fiber provides a variety of perks and benefits:CompensationCompetitive Pay401(k) with Employer Matching Contribution up to 4%HSA enrollment option with Employer ContributionMonthly internet and cell phone allowancesTime offCompany Paid Holidays ...

Commercial Field Technician-Port Clinton- Sandusky

Omni Fiber provides a variety of perks and benefits:

Compensation

Competitive Pay
401(k) with Employer Matching Contribution up to 4%
HSA enrollment option with Employer Contribution
Monthly internet and cell phone allowances

Time off

Company Paid Holidays (8 days)
Floating Holidays (3 days)
Paid Time Off (15 days)

Benefits

Medical Dental and Vision
Life Insurance
Disability Insurance

About the position:
The Commercial Field Technician will be directly involved with operational support of
ethernet and voice services delivered to Enterprise SMB and MDU locations.

Responsibilities:

Install and verify configurations in customer-premise NID routers switches and
phones.
Service validation testing including network stress and reachability for Internet
Ethernet and Voice/VoIP services
Diagnose repair replace faulty NIDs routers switches phones cabling and
circuit components.
Diagnose and repair carrier ethernet ELINE/ELAN/EVC services and provisioning
issues across the carrier ethernet network.
Troubleshoot and repair IP routing and connectivity issues.
Diagnose and repair fiber and optical CWDM/DWDM last mile components verify fiber operability using OTDR and light meters.
Perform customer advocacy and own the customers service issue. Drive resolution
through partner organizations.
Display empathy and maintain professionalism while handling difficult customer
situations.
Assist with maintaining and updating facility records.
Physical ability to work in various environments such as attics crawl spaces and adverse weather.
Operate company vehicle/equipment safely and professionally.
Perform on-call rotation duties after regular business hours.
Ability to communicate technical information to non-technical people.

Qualifications:

Associated Degree in Computer Science or information technologies is preferred. Or relevant work experience.
2 years of fiber optic testing experience preferred.
Read and update inventory systems network diagrams and all on site labeling.
Experience using an OTDR and light meter.
Familiar with carrier ethernet saturation frame-loss and other quality testing protocols.
Fiber optic troubleshooting experience.
Experience with VoIP and customer alarm systems.
Multi Dwelling Unit Experience Enterprise customer experience.
Able to use Microsoft suite of applications including word excel and power point.
Skilled in basic telephony and computer equipment.
Familiar with aerial drop/cable installation mechanical terminations and testing
Possess and maintain a valid state drivers license and acceptable driving record.
At times work in small confined spaces or aloft (up to 28 ft.)
Be available for overtime emergency callouts and holiday work as needed for
maintain customer business operations.
Ability to identify wire and cable colors.
Physical ability to work from a kneeling or standing position for long periods.
Ability to read prints and assist with redlines/construction drawings.
Strong collaboration skills working cross functionally.
Strong troubleshooting analytical skills to quicky isolate and resolve service
impacting issues.
Business fiber installation experience would be preferred.
Project Management is preferred but not required.
Knowledge or MEF standards (MEF-CECP / Ciena CE-A/CE-P certifications
preferred)
Cisco CCNA or CCNP certifications preferred.
Fiber optic training certifications preferred.

Required Experience:

Key Skills

Computer Hardware
Customer Service
Hand Tools
Computer Networking
Field Service
POS
Windows
Mechanical Knowledge
Service Technician Experience
Merchandising
Project Coordination
Troubleshooting

Apply Now

About Company

Omni Fiber

Experience the fastest Internet around in a 100% fiber network! Unleash blazing-fast speeds, unbeatable reliability & local service - all at a great price.

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