Commissions Support Specialist

About AppDirect

Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen Be Yourself and Do Your Best Work.

About You

Youre an analytical problem-solver with over two years of experience in channel commissions or sales support ideally within the telecom industry who thrives managing relationships between multiple stakeholders. Youre a highly motivated lifelong learner who combines technical proficiency in Excel and data analysis with big-picture thinking to resolve commission-related issues efficiently. Your strong communication skills enable you to explain complex findings clearly to advisors while maintaining high customer satisfaction. Youre driven by personal growth opportunities in a dynamic fast-paced environment.

What youll do and how youll have an impact

• Resolve Advisor commission tickets through detailed analysis and investigation
• Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met
• Leverage multiple systems and data sources to research and resolve commission-related issues
• Communicate with Advisors via email or phone to explain investigation findings and resolutions
• Monitor customer satisfaction and escalate issues as needed
• Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions.
• Perform other duties as assigned by management

What were looking for

• Minimum of 2 years of experience in financial analysis sales compensation or commission-related roles
  • Experience with or exposure to the telecom industry is preferred
• Advanced working knowledge of Microsoft Excel (VLOOKUPs pivot tables macros advanced formulas)
• Proficiency with Google Workspace (G Suite) Microsoft Office and other business software applications
• Self-starter mentality with the motivation to troubleshoot problems improve processes and exceed goals
• Excellent time management and organizational skills with strong attention to detail
• Ability to work accurately and effectively in a high-volume environment with minimal supervision
• Ability to handle difficult or disgruntled customers professionally
• Excellent verbal and written English communication skills with proven ability to collaborate interdepartmentally

At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice: salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirects total compensation addition to base pay regular employees may be eligible for performance-based bonuses and a full range of benefits.