Global Service Delivery – Invoice to Pay Tier 2 AnalystMonterrey

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role: Xylem is looking for an Invoice to Pay Tier 2 Analyst to support end-to-end accounts payable operations ensuring timely accurate and compliant payments. The role focuses on resolving complex invoice and payment issues escalated from Tier 1 ensuring accuracy compliance and timely supplier payments through expertise in Coupa and SAP S/4HANA.

Essential Duties/Principal Responsibilities

• Manage and resolve invoice exceptions escalated from Tier 1 (e.g. price/quantity variances PO mismatches missing receipts tax issues vendor master data errors)
• If needed Process supplier invoices through Coupa (Rossum/ CSP / 2-way & 3-way matching) or SAP S/4HANA (Prepayment/ Intercompany invoices)
• Investigate root causes of invoice failures and determine appropriate resolution paths
• Validate invoice details against Purchase Orders and Goods Receipts or other information to guaranty compliance and payment accuracy prior posting
• Review and Post non-PO invoices using approved workflows in Coupa
• Transfer and post approved invoices into SAP S/4HANA (FI module)
• If required ensure correct application of local specification.
• Validate tax codes during invoice posting in SAP S/4HANA
• Perform payment validation payment proposal and post-payment quality controls to ensure accuracy and compliance.
• Support audit requirements (internal/external)
• Follow SOX and internal control procedures in S2P environment
• Handles complex high-value and multi-line invoices
• Handles international and multi-currency invoices
• Works independently with minimal supervision
• Resolves 8090% issues independently
• Suggests process improvements
• Uses professional judgement
• Acts proactively and anticipates issues
• Provide support to suppliers on:
  • Invoice submission via Coupa Supplier Portal
  • Payment status and remittance advice
  • Documentation requirements
• Partner with Procurement requestors approvers and suppliers to drive timely resolution
• Serve as a point of contact for complex invoice inquiries from internal stakeholders and suppliers
• Monitor and work toward improving AP SLA/KPIs such as:
  • Invoice cycle time
  • First-pass yield
  • Touchless processing rate
  • On-time payment %
  • Low error rate (<12%)
• Assist with month-end closing activities and reconciliation
• Support continuous improvement initiatives

Minimum Qualifications: Education Experience Skills Abilities License/Certification:

• Bachelors degree in accounting or finance or business or related field (or equivalent experience)
• 4 6 years experience in Accounts Payable
• Hands-on experience with Coupa S2P and SAP S/4HANA
• Hands on experience managing invoice exceptions in an ERP or Purchase to Pay system
• Good communication skills (English)
• Experience working in a Global Shared Services Centre (with India US Europe teams)
• Knowledge of SOX and internal controls
• Prior experience in high-volume invoice environment
• High attention to detail
• Strong time-management
• Process improvement mindset
• Problem-solving ability
• Customer-service orientation
• Ability to work with tight deadlines
• Manage high volumes of transaction
• Advanced oral written and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.
• Preferred Finance and or Procurement background
• BA or BS degree in Business Finance IT or equivalent work experience

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.