Overnight Welcome Agent
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you excited to work and create epic moments for guests at our multi-award-winning venues
Come and join Marriott International the largest hotel network in the world. W Melbourne is one of Marriotts luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace read the below!
About the Hotel - W Melbourne
W Melbourne is the rebel between the streetssitting in the heart of the Melbourne CBD on the iconic Flinders Lane the luxury hotel takes its design cues from Australias cultural capital and providing the back-lane entrance keys to whats New/Next in the city. Extending the laneway culture inside 294 bold rooms and suites peel back the layers and revel in the citys history. There are five electric and daring bars and restaurants within the hotel plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
Why Choose W Melbourne
- Competitive Pay & Annual Reviews: reviewed every July
- Mentor & Buddy Program: we set you up for success with our onboarding program monthly check-in and development planning.
- Career Growth: global and interstate opportunities with Marriott International
- Prime CBD Location: steps from public transport and parking
- Birthday Perks: enjoy your special day with a paid day off!
- Exclusive Discounts: 35% off food & beverages at W Melbourne global Marriott room discounts 600 local retailers discounts
- Community Engagement: join W MelbournesTake Careinitiatives and make a difference
- Award-Winning Workplace: third-consecutive-year Great Place to Work certified with celebrated hatted restaurants bars and event spaces
- Referral Bonus: bring your friends and work alongside your tribe
What We Expect of You
- Previous experience in hotel is highly desirable
- Demonstrated experience with OPERA hotel PMS is advantageous.
- A proactive and upbeat demeanor that inspires excellence
- A genuine passion for creating standout guest experiences and consistently going above and beyond
- Keen to take on new challenges and grow within your career
- A balance of professional polish with creative flair staying true to Ws playful boundary-pushing brand
A Glance at What You Will Do
- Welcome guests with genuine warmth energy and a smile using their names where possible - youre their first impression of W
- Process guest check-ins/outs using OPERA verifying identity securing payment and assigning rooms
- Respond to questions concerns and requests using W service standards
- Engage guests in meaningful conversation about their stay the hotel and local area like a true local
- Log and follow up on guest requests calls and service issues & liaise with relevant teams to resolve guest concerns
- Review billing discrepancies post charges and ensure accurate final accounts with next-level precision
- Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
- Bring our Whatever/Whenever brand culture to life with every guest interaction
W Hotels mission is to Ignite Curiosity Expand Worlds. We are a place to experience life. Were here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests passions to life. If you are original innovative and always looking towards the future of whats possible welcome to W joining W Hotels you join a portfolio of brands with Marriott you can do your best workbeginyour purposebelongto an amazing globalteam andbecomethe best version of you.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
