APS3 Contact Centre Agent
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Job Location:
Hourly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Position Title: APS3 Contact Centre Agent
Employment Type: Labour hire contract (approx 6 months with the potential to extend)
Location: Adelaide SA
Hourly Pay Rate: $46.38 $51.76 per hour plus 12% superannuation
ABOUT THE ROLE
An exciting opportunity is available for a Contact Centre Agent to join a Federal Government agency based in Adelaide. You will be responsible for responding to phone and written enquiries from consumers and businesses assisting them to understand their rights and obligations and supporting the use of an independent energy comparison website. This is a fast-paced and rewarding role suited to someone with strong communication skills and a customer-focused mindset.
KEY RESPONSIBILITIES
Manage inbound phone and written enquiries from consumers and businesses
Provide clear accurate information regarding rights obligations policies and procedures
Assist users in navigating and understanding an online comparison platform
Interpret enquiries in line with relevant legislation and guidelines
Identify and appropriately escalate complex or sensitive matters
Maintain accurate records of interactions in internal systems
SKILLS AND EXPERIENCE
Previous experience in a contact centre or customer service environment
Strong written and verbal communication skills
Ability to interpret and apply legislation policies and procedures
High attention to detail and sound judgement
Ability to manage competing priorities in a structured environment
Professional empathetic and solutions-focused approach
ELIGIBILITY
Australian Citizenship is required
Apply now or contact Angel Malkovich onat SOS Recruitment for a confidential discussion.
SOS Recruitment is committed to the principles of workplace diversity and equity in employment and we encourage applications from Aboriginal and Torres Strait Islanders people with disabilities women people with family responsibilities people with diverse linguistic and cultural backgrounds religious beliefs and LGBTIQ people.
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
SOS Recruitment, based in Canberra, provides trusted and reliable recruitment services for government, private and not-for-profit sectors Australia-wide.
