Vice President, Business Services Technology Manager

About this role

Global Business Services (GBS) provides essential workplace operations and service delivery capabilities that enable BlackRock employees to operate efficiently and effectively across the firms global footprint. The Business Services Technology Manager plays a critical role in ensuring that the technologies supporting these services are secure reliable scalable and aligned with the firms strategic needs.

Role Overview

The Business Services Technology Manager is responsible for the full lifecycle of all technologies that support BlackRocks Global Business Services program. This leader oversees the strategy implementation governance and continuous improvement of the firms Business Services technology ecosystem partnering closely with internal technology teams vendors and crossfunctional stakeholders.

This role requires strong technical depth program management expertise vendor oversight experience and the ability to lead complex highvisibility initiatives across a global organization.

Key Responsibilities

Technology Strategy Planning & Governance

• Lead the strategic planning execution and ongoing governance of all Business Services technologies ensuring platforms remain secure stable and fit for purpose.
• Continuously evaluate organizational needs to determine whether existing technologies deliver optimal value; identify opportunities to enhance replace or introduce new solutions.
• Oversee program planning activities including roadmap development budget planning resource allocation technical scoping and timeline management.
• Drive the adoption of industry best practices compliance standards and firmwide technology requirements.

Vendor & Risk Management

• Monitor ongoing risks and performance of existing technology key service providers
• Partner with BlackRock Technology teams to conduct vendor evaluations technical due diligence onboarding and integration.
• Ensure all supplier technologies adhere to BlackRock Information Security policies contractual obligations and operational performance expectations.
• Develop and oversee performance management programs SLAs and KPIs for Business Services technology platforms and vendor partners.

CrossFunctional Coordination & Stakeholder Leadership

• Serve as the principal Business Services liaison with internal teams including INFOSEC AIM Network Engineering the Business Transformation Office Premier Support and Deskside Support.
• Manage all technical initiatives and deliverables across internal technology groups and external partners ensuring clear ownership communication and accountability.
• Lead crossfunctional forums and working groups to align technology plans with broader firm initiatives and operational requirements.
• Provide reporting on project status risk performance and roadmap progress.

Operational Excellence & Continuous Improvement

• Ensure technology solutions are designed and maintained to support global Business Services operations compliance obligations and user experience standards.
• Identify opportunities to streamline workflows automate manual processes and improve operational resilience.
• Ensure documentation Playbooks and governance processes are maintained and continually updated.

Required Skills & Qualifications

• Strong proficiency and handson experience in:
  • Network operations fundamentals
  • Windows policies and administration
  • Microsoft Azure architecture and services
  • Server configuration and management
  • Compliance with Information Security standards and corporate security policies

• Demonstrated internal and external technology acumen with the ability to understand challenge and guide technical solutions.
• Proven experience managing multiple highvisibility crossfunctional technology projects simultaneously.
• Excellent written and verbal communication skills with the ability to convey technical concepts to diverse audiences.
• Strong collaboration skills and comfort working with global teams technology partners vendors and business leaders.
• Experience in vendor governance contract oversight or operational risk management

Our benefits

To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race creed color national origin sex (including pregnancy and gender identity/expression) sexual orientation age ancestry physical or mental disability marital status political affiliation religion citizenship status genetic information veteran status or any other basis protected under applicable federal state or local law.View theEEOCs Know Your Rights poster and its supplementand thepay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process please email . All requests are treated in line with our.