Helpdeskmw Support Employee
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The role encompasses the following areas of responsibility:
- Register assign analyze and resolve IT problems with the aim of providing end-user support.
- Installing maintaining and replacing workstations and peripherals with the aim of providing end users with properly functioning devices.
- Installing and customizing locally installed system software and end-user applications to provide users with the software they need.
- Managing the stock of spare equipment and hardware components with the aim of being able to intervene quickly in the event of hardware problems.
- Formulating proposals for the selection of new hardware and software based on the companys needs with the aim of providing end users with modern IT tools.
- Formulating proposals for optimization with the aim of continuously optimizing support and IT resources.
- Maintaining the inventory and documentation of workstations and peripherals up-to-date to maintain a correct and complete picture of this park.
Tasks
- Supporting end users via telephone email and a ticket system.
- Diagnose and resolve hardware and software problems.
- Applying ITIL processes for managing service requests incidents and changes.
- Proactively contribute to security awareness and compliance with security guidelines.
- Documenting solutions and identifying recurring problems.
- Dare to question existing working methods and propose feasible improvements.
- Collaborate intensively with IT teams to solve problems efficiently.
- Managing workstations and peripherals.
- Keeping inventory and stock up to date.
Knowledge and experience
- At least 8 years of experience in a helpdesk or service desk position (senior profile).
- Demonstrable practical knowledge of ITIL experience with ITSM tools is required.
- Basic knowledge of IT security and awareness of security risks.
- Experience with application support and troubleshooting user issues in various applications.
Key Skills
- Customer Service
- CFA
- Ethernet
- Fiber
- Anesthesia
About Company
Sansaone
30 employees
Welcome to Sansaone, a dynamic force in the realm of ICT talent acquisition. Born out of a passion for excellence and a vision for connecting outstanding professionals with forward-thinking organizations, we stand as a beacon for strategic recruitment solutions in the Information and ... View more
