ServiceNow Support Intern (Business Applications)

For more than 75 years NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) is NATOs technology and cyber hub. We are a team of 3400 civilian and military staff working together to connect all corners of NATO and maintain its edge from 30 locations across the Alliance.

We are a key partner in NATOs Digital Transformation working hand in hand with industry to provide technical solutions and expertise facilitating political consultations and decision-making and enabling multi-domain operations.

Our experts provide secure static and deployable communications infrastructure satellite communications and information technology services connected the Alliances forces and strengthening NATOs defence and deterrence posture. Fulfilling NCIAs missions is possible because of our greatest force our order to reinforce NATOs edge we aim to hire train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join NCIA you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us ensure seamless connectivity among Allied partner nations.

About the Program

The NCIA internship is a 6-month program based at one of our key hubs in The Netherlands Belgium or Portugal. Our internship opportunities start from either 1 March or 1 September with the start date being dependent on the timeline to secure the required security clearance to work within the NATO community. During an internship you will join and support a diverse international team and simultaneously learn from our experts via on-the-job training working independently on purposeful projects or initiatives during your tenure.

About the Internship

Internship duration: 6 months

Location: Brussels Belgium

The Chief Operating Office (COO) is accountable for aligning demand and supply to create customer value by leading business through-life cycle development and planning prioritizing incoming requests overseeing resource allocation to projects and services. COO is directing data-driven performance improvements keeping the Agency Portfolio Programme Project and Services Management (P3SM) framework updated and ensuring compliance. COO enables the full life-cycle support for Service Delivery and continual improvement supervising compliance with the NCI Agency processes whilst promoting a collaborative environment for effective and efficient business operations.

In this role you will provide first-line support to project and service delivery managers helping ensure smooth operations and successful project completion. You will monitor ServiceNow-related

incidents in the IT Service Management tool for P3SM requests and resolve incidents as required. Working with the NCIA Business Applications Center you will help address incidents and implement enhancements for optimal outcomes. You will assist in developing training on ServiceNow usageespecially in project service resource management and time accountingand support adoption of other ServiceNow modules (such as Demand Management CRM and Services Catalogue) advising on compatibility and overlap with Strategic Portfolio Management enhancements. You will also support the Business Execution Management (BEM) team by creating ServiceNow and EBA/Oracle reports and by contributing to RPMO requirements documented via bi-weekly engagements.

About you:

The valuable knowledge and experience that you bring to this role is:

Acceptance testing: Assists in planning preparing and executing acceptance tests for systems products business processes or services. Assists in collecting feedback from acceptance testing.

Application support: Assists with specified maintenance procedures. Assists in the investigation and resolution of issues relating to applications.

Business administration: Performs routine administration activities in a structured environment. Follows clear procedures and uses standard digital tools. Stores and files information following agreed procedures. Makes simple travel and meeting arrangements.

Behavioural Competencies

• Deciding & Initiating Action: Takes responsibility for actions projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick clear decisions which may include tough choices or considered risks
• Creating & Innovating: Produces new ideas approaches or insights; creates innovative products or designs; produces a range of solutions to problems
• Relating & Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others

Eligibility Criteria

To be eligible to apply for our internship program you will need to meet the following criteria:

• You are a national of a NATO member country
• You are currently studying towards a university-level degree or have recently graduated in the past 12 months
• A thorough knowledge of one of the two NATO languages both written and spoken is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCIA is conducted in the English language

We also request that you please attach the following documents to your application form:

• Copy of the university degree you have completed and/or
• Proof of ongoing studies with the dates clearly mentioned if you are still studying

Application Process:

The application process for an internship at NCIA is:

1. Apply via the NCIA Careers site by 23:59 CET Sunday 8th March 2026
2. If selected to progress to the first stage evaluation this will consists of a variety logic numeracy and behavioral gamified exercises in addition to on-demand video questions aligned to the requirements of the internship
3. Virtual interviews will take place in the months of March and April
4. Conditional offer to be presented to successful candidates by early May

Compensation

Belgium

You will be compensated at a fixed taxable rate of 1334.96 EUR per month based on 38 hours of work per week and for reasonable travel expenses to start on day 1 and to return to your home location once the internship is complete.

Thank you for your patience while we consider your application. To learn more about NCIA and our work please visit our website.

Future Opportunities

In support of the NCIA strategy to hire train and retain exceptional talent the NCIA Internship Programme embeds a performance management process throughout the 6 month internship to provide high performing interns with the opportunity to continue their internship experience after their internship is successfully completed in a paid post at G8 equivalent at the duty location for 6 months to a maximum of 24 months. There is no guarantee that the internship can transfer to an Internship Temporary Personnel (ITP) as the funding is aligned to business priorities and objectives.

NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender gender identity race ethnic or cultural origin age religion sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.