Management Consulting Managing Director, Front Office Advisory

Dallas, IA - USA

Monthly Salary: $ 181900 - 397700

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

We are seeking a Managing Director to join our Front Office Advisory practice responsible for shaping and delivering customer journey customer experience (CX) and customer success transformations for enterprise clients. This role sits at the intersection of business strategy operating model design and Microsoft-aligned technology enablement (Dynamics 365 Power Platform Azure and adjacent ERP ecosystems).

The successful candidate will be a trusted executive advisor a market-facing leader and a revenue owner accountable for driving growth building high-performing teams and delivering measurable business outcomes across the customer lifecyclefrom acquisition through retention and expansion.

Responsibilities

Client Leadership

Serve as an executive advisor to Csuite leaders on customer journey and customer success strategy
Lead assessments futurestate design and roadmaps for customer journey transformation.
Build and expand longterm client relationships and transformation programs
Connect customer experience improvements to measurable outcomes such as revenue growth retention and lifetime value

Growth and Business Development

Own revenue pipeline and sales targets for the Customer Journey and Customer Success portfolio
Lead opportunity identification proposal development and executivelevel selling
Develop repeatable offerings aligned to Microsoft CRM and ERP platforms
Partner with Microsoft alliance teams on cosell activities and gotomarket efforts

Solution and Delivery Leadership

Design customercentric operating models across sales marketing service and customer success
Translate business strategy into Microsoftaligned solution architectures across Dynamics 365 Power Platform and Azure
Provide executive oversight for delivery teams to ensure adoption value realization and client success

Team Leadership

Build and mentor highperforming advisory and delivery teams
Establish strong delivery standards methodologies and talent development practices
Foster a collaborative clientfocused team culture

Qualifications

10 years of consulting or advisory experience focused on customer journey CX CRM or customer success
Experience operating at a Director or Managing Director level with revenue targets and pipeline accountability
Strong executive presence and ability to lead Csuite conversations
Deep understanding of customerfocused transformation enabled by Microsoft technologies
Proven ability to lead complex programs and tie customer initiatives to financial outcomes

Preferred Qualifications

Experience in Big Four global system integrators or advisory firms
Expertise with Microsoft Dynamics 365 Power Platform and ERP integrations
Experience working with Microsoft alliance teams and cosell programs
Industry experience in manufacturing technology or SaaS or retail and consumer sectors

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us at or send us an email at .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying excluding internships you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California please click here for additional information.

At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $181900 - $397700

Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Required Experience:

Director