Admissions II – Enrollment Advisor

Ames, IA - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Title:

Admissions II Enrollment Advisor

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelors degree and 2 years of related experience

Preferred Qualifications:

Experience working in higher education student services.

Experience with systems such as: Workday Student Salesforce (or other CRM systems) and Navigate.

Experience in a high-volume customer service role including handling complex or sensitive inquiries with professionalism and care.

Background in interpreting policies regulations or compliance guidelines.

Experience engaging with various populations such as: students families counselors campus partners and community partners.

Job Description:

The Office of Admissions at Iowa State University is dedicated to fulfilling the universitys land-grant mission by attracting recruiting orienting enrolling and retaining students to meet institutional enrollment goals. We are seeking qualified candidates for the Admissions II Enrollment Advisor positions.

This role plays a vital part in supporting prospective and current students as they navigate the enrollment process by providing high-quality support related to admissions and financial aid through phone e-mail and in-person interactions. The successful candidate will manage incoming communication advise on admissions and financial aid processes handle escalated inquiries and connect students with appropriate campus resources.

Key Responsibilities

Counsel and guide prospective and current students through the full enrollment process.
Provide accurate and timely customer service via phone email and in-person communication.
Manage high-volume inquiries with professionalism efficiency and a positive attitude.
Advise on admissions requirements application status financial aid processes and action items.
Utilize Workday Student Salesforce and other systems to research and resolve student questions.
Navigate moderate to complex inquiries with accuracy and escalate issues when appropriate.
Interpret and apply admissions and financial aid policies procedures and compliance requirements.
Track and document communications in CRM systems to ensure consistent and accurate follow-up.
Make outbound calls to assist students in completing admissions and financial aid steps.
Schedule appointments and assist students during office visits and campus events.
Provide basic technical support and direct students to ITS when needed.
Communicate in a clear friendly and professional manner aligned with university standards.
Identify inquiry trends and share insights to support improved communication and processes.
Participate in individual and group training proactively addressing knowledge gaps.
Support admissions and enrollment events such as campus visits Admitted Student Day and Destination Iowa State.

About the Office of Admissions
The Office of Admissions at Iowa State University is committed to supporting students through exceptional service personalized guidance and innovative outreach. Our team works collaboratively to ensure an engaging student-centered admissions experience that reflects the universitys values of integrity hard work and excellence. By joining our office you will contribute to meaningful work that supports student success and helps shape the future of Iowa State University!

Example of Duties

Provides information and guidance to prospective students and their families regarding university programs student life upcoming deadlines and admission policies and procedures.

Counsels and advises prospective current and former students parents faculty and staff concerning financial aid admission policies procedures application materials and transfer credit issues.

Opportunity to represent the University at on-campus recruitment and orientation events.

Provides status updates regarding eligibility scholarships and applications.

Counsels students and families at the generalist level on financial aid including eligibility application procedures aid programs and costs.

Works closely with student employees and assists with overseeing work of student employees.

Opportunity to assist with training and development of student employees.

Level Guidelines
Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
Applies broad working knowledge of the principles of the field to moderately complex difficult and varied problems and issues
Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
Responds to a broad range of inquiries and requests
May provide training and/or direction to lower-level staff
May lead projects of moderate scope and complexity
Provides guidance to students

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS806

Application Instructions:

To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process please email or call or Toll Free: 1-.

Why Choose ISU

Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when where and how you do your work. For more information please speak with the Hiring Manager.

Original Posting Date:

February 11 2026

Posting Close Date:

March 1 2026

Job Requisition Number:

R18604

Required Experience:

Unclear Seniority

Position Title:Admissions II Enrollment AdvisorJob Group:Professional & ScientificRequired Minimum Qualifications:Bachelors degree and 2 years of related experiencePreferred Qualifications:Experience working in higher education student services. Experience with systems such as: Workday Student Sale...