HRIS Support Administrator
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Job Summary
Purpose
This role connects with internal customer to understand business requirements and translate them into technical and functional solution through group or local applications.
Key Missions
- Ensures software applications meet technical and functional requirements
- Ensures compliance with application standards good business practices and group processes
- Manages or participates to group or local application(s) projects initial build or deployment
- Ensures functional support corrective maintenance and evolution of the application (Requirement analysis definition of technical and functional specifications system configuration etc.
- Executes and manages tests campaign
- Writes application documentation (design document user guide specification tests document etc.)
- Prepares and performs users trainings
- Collects and documents functional requirements from customers
- Transforms the requirements into a solution
- Participates to Level 2 support within the functional domain
- Interacts with end users and supports on complex issues and tasks and troubleshooting defining and documenting the working instructions and escalate requests to the right technical team
- Maintains application(s) configuration
- Animates trainings for end users
- Works under the supervision of a Senior or Expert BAA
Profile & Other Information
Required Experience:
Unclear Seniority
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
We make it safer and easier for people to pay, connect, be identified, access, travel and stay safe in the physical and digital worlds.
