Product Support Specialist Delhi

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Role: ProductSupport Specialist

Experience: 6 years

Job Type: Fulltime Permanent

Notice period: Immediate

Work Location: Delhi (Onsite)

Job Description:
This role will support theProduct/Engineering team on requirements work planning andproductvalidation. The role will also handleproductsupport queries from field teams in India and the US ensuring timely coordination and resolution.

Key Responsibilities

Translate high-level requirements into detailed user stories and acceptance criteria
SupportProductManager to maintain Jira tickets ensuring proper tracking and updates
Support User Acceptance Testing (UAT) and validate feature readiness
Act as the primary point of contact for clarifying requirements with engineering teams
Identify gaps edge cases and inconsistencies early in the development cycle
Handleproductsupport queries from internal and field teams (India & US)
Coordinate between businessproduct and engineering teams to ensure smooth delivery

Key Skills

Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Experience in writing clear and structured user stories
Familiarity with Jira andproductdevelopment workflows
Basic understanding of Agile/Scrum methodologies
Customer/support-oriented mindset

Required Skills:

Product SupportUAT CoordinationJira tickets

Job Role: ProductSupport Specialist Experience: 6 years Job Type: Fulltime Permanent Notice period: Immediate Work Location: Delhi (Onsite) Job Description:This role will support theProduct/Engineering team on requirements work planning andproductvalidation. The role will also handleproductsupport ...