Customer Support Analyst French
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Customer Support Analyst you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. Its a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.
Your mission should you choose to accept it:
1. Develop an in-depth understanding of Mews solutions serving as an ambassador to our customers ensuring they are achieving great value from our products.
2. Provide exceptional support for customers on technical issues via messaging email and phone.
3. Consult with customers proactively on ways to improve usage and efficiency.
4. Build and retain rapport with appointed Mews person at customer sites.
5. Maintain thorough customer documentation.
6. Continuously improve internal knowledge base
7. Leverage Support tooling to document customer issues thoroughly
Youll be a great fit if you bring a few of the below with you:
Experience working in hotels and/or customer service roles in SaaS
Experience using Property Management Systems is a bonus
Native or fluent in English and French
Located in Barcelona
Ability to take feedback learn quickly and adapt to new situations
Outgoing social ready to communicate with employees customers and partners across different countries and different organizational levels
Fluency in other languages is a bonus!
- Willingness to work in shifts as we support our customers around the globe 24/7
Shifts rotation is:
Early: 07:0016:00
Day: 09:0018:00
Late: 13:0022:00
Required Experience:
IC
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
