COE BPM Specialist Liner
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Job Location:
Ho Chi Minh City - Vietnam
Monthly Salary:
VND 1500 - 1500
Experience Required:
4-5years
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Ho Chi Minh City Vietnam
Employment Type: Full-time
About the Opportunity
On behalf of our client we are hiring a BPM Specialist Liner to support their regional Centre of Excellence (COE) initiatives. Our client is a global maritime and logistics organization undergoing a major transformation to centralize and standardize operations across multiple countries.
The Liner agency service transformation is a key component of this initiative aiming to standardize optimize and digitize agency operations across all locations.
Joining the team as a BPM Specialist Liner you will be responsible for assessing designing and harmonizing liner agency service processes across Southeast Asia ensuring consistent service delivery compliance and operational efficiency across all functions including Sales & Marketing Vessel Operations Equipment Logistics Customer Service & Documentation and Finance & Credit Control.
Key Responsibilities
Analyze and document existing liner operations workflows including export import transshipment and equipment control activities.
Develop and implement standardized operating procedures (SOPs) for customer service and documentation functions across countries.
Collaborate with regional stakeholders to align operational practices within a centralized COE model.
Monitor service performance indicators (SLA processing time documentation accuracy) and identify improvement opportunities.
Support ERP/system process alignment to ensure compliance and operational visibility.
Drive continuous improvement initiatives to enhance service efficiency and cost effectiveness.
Job Requirements
Technical skills:
Bachelors degree in Maritime Studies Logistics Supply Chain Management or related field.
Minimum 3 years of experience in container shipping or liner agency operations.
Proven experience in customer service documentation or operational roles within a carrier or freight forwarding environment.
Strong understanding of ocean export/import processes and container cargo flow.
Familiarity with documentation flow cargo flow and equipment management within liner operations.
Experience working with logistics systems (e.g. SAP) and strong proficiency in MS Office tools.
Strong analytical and reporting capabilities.
Soft skills:
Strong cross-functional collaboration and stakeholder management skills.
Ability to drive change within a dynamic maritime environment.
Structured thinking with strong attention to detail.
Effective communication skills in English (Mandarin or local language is an advantage).
Benefits
Competitive compensation and professional development opportunities.
Health insurance and social insurance according to company and legal requirements.
Opportunity to join a newly established Centre of Excellence in Vietnam.
Exposure to regional operations across multiple countries.
How to Apply
For more details contact:
Anh Vu (Anna) - Recruitment Consultant
Email:
Phone/Zalo:
Company Industry
Defense and Space Manufacturing / Government Administration / Military and International Affairs
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
