Private Client Experience Specialist Irvine, CA

Are you ready to join a team that is redefining client experience excellence Join JPMorgan Private Client as a Client Experience Specialist to support a team that is dedicated to delivering unparalleled service.

As a Client Experience Specialist in the Firms Consumer and Community Bankings division you will be instrumental in delivering a high-touch client this role youll partner with our Relationship Managers to deliver on the JPMorgan Private Client value proposition by assisting clients with their banking needs identifying opportunities to deepen client relationships and supporting clients while obtaining loans. If youre passionate about delivering exceptional service while building relationships come join our team.

Job Responsibilities

• Provide clients with white glove service by delivering a seamless client onboarding experience owning inquiries from start to finish and completing servicing requests as needed.
• Support Relationship Managers in deepening client relationships by taking client inquiry calls assisting with analyzing clients banking relationship and conducting business calls with Relationship Managers.
• Develop expertise in deposit products to assist clients with day-to-day banking needs including identifying banking solutions for clients preparing deposit sales presentations and knowing and verifying the identity of clients.
• Manage the lending process by completing with loan application with clients quoting rates or sending pre-approval letters.
• Assist Relationship Managers with marketing activities such as sending JPMorgan approved client gifts coordinating open houses or inviting clients to events.
• Leverage product knowledge and utilize every interaction to uncovering opportunities for deepening client wallet share and raising to the aligned Relationship Manager

Required Qualifications Capabilities and Skills

• A minimum of two years of financial services experience.
• Demonstrated experience delivering exceptional client service to an affluent client base.

Preferred Qualifications Capabilities and Skills

• A bachelors degree
• Experience cultivating relationships through delivering Deposit Banking Home or Business lending needs.

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such an employment offer for this position is contingent on JPMorganChases review of criminal conviction history including pretrial diversions or program entries.

This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process.

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such an employment offer for this position is contingent on JPMCs review of your criminal conviction history credit report information available through NMLS and any other information relevant to a determination by JPMC that you demonstrate financial responsibility good character and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such upon active employment with JPMorgan Chase you will be required to either register on NMLS or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act including successful registration immediately after your start date and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration update and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred on your behalf to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record if applicable before submitting. Further information about NMLS and registration requirements of registration can be found at: Description

Chase is a leading financial services firm helping nearly half of Americas households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged lifelong relationships and put our customers at the heart of everything we do. We also help small businesses nonprofits and cities grow delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role experience skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation paid in the form of cash and/or forfeitable equity awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs based on eligibility. These benefits include comprehensive health care coverage on-site health and wellness centers a retirement savings plan backup childcare tuition reimbursement mental health support financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing. Were proud to lead the U.S. in credit card