Program manager, Contents & App Partner Engagement, CAPE (Content Apps Partner Engagement team)

The Content& App Partner Engagement in Japan is part of the Amazon Devices organization that is best known for our Fire TV Fire Tablets Echo Alexa and more. Our business connects consumers to the apps and games they love on these devices through our app store and related products. Our business in Japan represents one of our largest international marketplaces. Our team is responsible for all in-market activities including Business Development Marketing Product Engineering and Operations.

Our business is looking for a Operations/Program Manager based in our Tokyo Japan office who enjoys being independent and hands on to learn and execute across a variety of manual activities such as content testing language QA contract approvals issue tracking and third-party vendor management. This is not a role for someone who likes to specialize. You are someone who is dedicated to the art of continuous improvement in everything you touch. You do this by learning how to execute a wide range of tasks perform those tasks with a high degree of confidence uncover ways to make them more efficient and then teach others to do the same. You will be working across interconnected internal and vendor systems many of which sit outside of our direct business control often in other countries. You will deeply understand how these systems and processes work regardless of organization boundary in order to deliver results before helping other people in the team do the same better faster or cheaper. A successful candidate will thrive in a high expectation culture and embrace ambiguity with critical analytical thinking.

Key job responsibilities
Key Responsibilities include:
Take ownership of our developer facing support processes (content testing contract management issue tracking) as well other internal project management processes (key project status communications cadence business calendar)
Be hands on and willing to directly execute our most critical processes which require high judgement and attention to detail
Be an expert in the use of operating metrics and KPIs; recognize and deliver on opportunities for continuous improvement
Anticipate bottlenecks prioritize provide escalation management anticipate and make trade-offs and balance the business needs
Communicate issues and status in a concise accurate and professional manner and engage project stakeholders
Drive effective teamwork communication collaboration and commitment across multiple disparate groups with competing priorities
Work closely with our international business teams in Europe and the US as well as our engineering resources in India

- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in Business English skills both verbal and written
- Business level proficiency in both Japanese and English

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

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