Director Dedicated Extended Operations
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Job Location:
Dubuque, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Founded in 1935 Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today the organization generates $1 billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque Iowa. Hirschbach strives to provide the highest level of service in the industry offering a breadth of services including Dedicated Over the Road Expedited Entertainment and Logistics Solutions.
With a tenured history and vision for the future our company culture drives us to be the best in the business grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent capable and passionate for serving results to our customers.
Job Summary:
The Director Extended Operations Dedicatedis responsible forleading and managing dedicated account operations during non-core business hours including nights weekends and holidays. This role ensures seamless communication and execution across shifts whilemaintainingservice excellence driver support and proactive issue resolution. The Director oversees extended operations teams and partners with day-shift leadership tomaintaincontinuity address challenges and meet customer expectations.
Leadership Responsibilities:
Lead and support extended operations dedicated leadership and staff across multiple shifts
Provide coaching performance feedback and professional development to direct reports
Cultivate a high-performing team that prioritizes safety responsiveness and reliability
Duties/Responsibilities:
Oversee after-hours operations for dedicated accounts ensuring service continuity and efficient execution
Serve as an escalation point for operational challenges ensuringtimelyresolution and effective communication
Monitor KPIs such as on-time delivery driver satisfaction and load efficiency
Collaborate with Customer Service Driver Management and Planning teams to align extended operations with account requirements
Develop and refine SOPs and escalation protocols specific to dedicated freight operations
Proactivelyidentifyprocess gaps and implement improvements to increase efficiency and service levels
Coordinate with day-shift teams to ensure smooth handoffs knowledge sharing and consistent execution
Lead regular reviews and debriefs to evaluate extended operations performance and implement corrective actions as needed
Ensure compliance with company policies safety regulations and customer contractual requirements
Manage staffing shift coverage and resource planning tomaintain24/7 operational support
Schedule:
Full-time with availability to support extended shifts nights and weekends as needed
Education and Experience:
Bachelors degree in Business Supply Chain Transportation or related fieldpreferred
8 years of transportation orlogisticsexperience including leadership within dedicated fleet operations
Proventrack recordmanaging 24/7 teams in a fast-pacedlogisticsenvironment
Strong leadership problem-solving and customer relationship management skills
Proficiencyin transportation management systems and data analytics
Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
Hirschbach Motor Lines: Delivering Excellence in Transportation Solutions Across North America - Choose our veteran-owned, award-winning trucking company.
