Customer Relationship Manager
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Job Location:
Yearly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About a career with Elis
Elis is an international multi service provider offering textile hygiene and facility services we are a leader in circular services allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us our clients and our planet.
We are looking for a highly motivated Customer Relationship Manager to join our team at Coventry to oversee and develop strong working relationships between our production site and our customers. You will be responsible for managing all assigned contracts ensuring service excellence and driving continuous improvement across operations.
Your Mission at Elis
- Build and maintain strong customer relationships ensuring high levels of service delivery.
- Work closely with Trust/Facilities Management teams to drive service excellence.
- Facilitate regular review meetings quality checks and continuous improvement initiatives.
- Lead feedback and debriefing sessions to identify issues and implement improvements.
- Take ownership of actions required to resolve customer concerns within agreed timescales.
- Maintain effective communication with all stakeholders to ensure customer satisfaction.
- Review costs ensuring correct pricing is applied.
- Manage and monitor KPIs to contractual levels identifying trends and improvement actions.
- Produce detailed weekly monthly and quarterly reports.
- Conduct regular customer satisfaction assessments.
- Lead and support the onsite team including performance absence and development.
- Manage invoicing and outstanding debt for assigned sites.
- Oversee mobilisation and demobilisation activity including tender processes.
What will make you stand out
Knowledge & Skills
- Excellent verbal and written communication skills.
- Strong influencing and negotiation ability.
- Highly customerfocused and solutionsdriven.
- Effective decisionmaking time management and organisational skills.
- Flexible and adaptable to changing customer and business needs.
- Strong IT literacy across MS Office and other systems.
- Demonstrated commercial awareness and contract management ability.
Education & Experience
- Experience working within NHS or Facilities Management environments.
- GCSE English and Maths (or equivalent).
- Strong IT proficiency including Word Excel and PowerPoint.
Whats on offer
- 33 Days Holiday
- Company Pension
- Employee Assistance Programme
- On-site Parking
- Private Medical
- Life Assurance
Interested
Then apply online! Your contact person:
Tel:
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
