Roles & Responsibilities :
Monitor performance availability and overall health of the network
Acting in the operation of global IT services solving problems incidents configurations alerts service requests and monitoring related to network services and solutions in Bosch datacenter networks worldwide and together with engineering teams partners and vendors.
Up to Level 2 Support for the Bosch infrastructure services with a focus our Global Backbone as well as our central hubs in core locations worldwide
Work and collaborate on an international team operating supporting monitoring implementing replacing extending upgrading and optimizing network solutions globally.
Executing and optimizing operational processes reviewing procedures and documents related to monitoring supporting and operating of the network solutions and technologies.
Document and log issues and resolution steps
Escalate issues to the appropriate teams
Work closely with Service Managers Operation Managers and Engineering teams on opportunities for improvement
Availability to work in shift hours including weekends and holidays.
Qualifications :
Educational qualification:
Degree in Computer Science Network Analyst or equivalent
)
Additional Information :
Personal Profile:
Initiative dynamism empathy proactivity in proposing process improvements or problem solutions organized teamwork and collaboration commitment (with the team with tasks deliveries deadlines sche
Remote Work :
No
Employment Type :
Full-time
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more