Roles & Responsibilities :
Server Management (Windows/Linux)
Support resolution of server-related incidents (Windows/Linux) by following defined procedures and meeting SLA requirements
Assist with routine server monitoring basic maintenance and initial troubleshooting of server environments
Coordinate with internal teams and vendors under guidance for hardware or software-related support
Participate in knowledge-sharing sessions within the team and learn server management best practices
Maintain basic documentation of server incidents actions taken and vendor communications
Storage Management (SAN/NAS)
Basic hardware troubleshooting skills with exposure to SAN cabling and storage hardware issues under guidance
Assist in coordinating with vendors for storage hardware support including part replacements and RMA processes
Ability to identify issues and escalate complex or critical problems to senior engineers or management when required
Support investigation and resolution of storage-related incidents and track escalated issues until closure
Participate in knowledge-sharing activities within the team and learn storage (SAN/NAS) best practices
Maintain basic documentation of incidents resolutions and vendor communications
FTS Collaboration
Operate effectively within a 24/7 Follow-the-Sun support model ensuring smooth handovers between shifts across global teams.
Maintain a high level of professionalism and reliability while working in a rotational shift environment covering multiple time zones.
Cooperate closely with server network and database teams to provide integrated solutions and support.
Qualifications :
Educational qualification:
B.E (IT or Computer Science) or Equivalent.
Experience :
24 years of experience in IT infrastructure with a focus on server manageme
Additional Information :
Personal Profile:
We are looking for a motivated and flexible IT Infrastructure Support Engineer with 2-4 years of experience or relevant hands-on exposure in server and storage technologies. This role supports our 24/7 Fo
Remote Work :
No
Employment Type :
Full-time
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more