Lead CRM Salesforce UX Specialist

Company:

Overview

As a leading global aerospace company Boeing develops manufactures and services commercial airplanes defense products and space systems for customers in more than 150 countries. As a top U.S. exporter the company leverages the talents of a global supplier base to advance economic opportunity sustainability and community impact. Boeings team is committed to innovating for the future leading with sustainability and cultivating a culture based on the companys core values of safety quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500 engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D innovation and high-quality engineering work in global markets and leverage new-age technologies such as AI/ML IIoT Cloud Model-Based Engineering and Additive Manufacturing shaping the future of aerospace.

People-driven culture

At Boeing we believe creativity and innovation thrives when every employee is trusted empowered and has the flexibility to choose grow learn and explore. We offer variable arrangements depending upon business and customer needs and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration frequent team engagements and face-to-face meetings bring together different perspectives and thoughts enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work we are committed to positively shaping peoples careers and being thoughtful about employee wellbeing.

With us you can create and contribute to what matters most in your career community country and world. Join us in powering the progress of global aerospace.

Find your future with us

Boeing India Private Limited is currently seeking a Lead CRM Salesforce UX Specialist

The Customer Relationship Management (CRM) Salesforce UX Specialist is responsible for driving user-centred design and strategy for our enterprise CRM platform- Salesforce. This position emphasizes mapping user journeys and creating intuitive CRM interfaces and workflows to enhance efficiency and engagement. The specialist will conduct user research and usability testing refine designs based on feedback and collaborate with business users of sales and marketing teams to deliver customer-focused solutions.

Additionally contributing to our CRM design system and ensuring compliance with accessibility and responsiveness standards are essential components of this role. This position plays a vital role in shaping the experience of business users sales and marketing teams and customer-facing organizations with our CRM platforms. You will operate at the intersection of UX design CRM configuration release readiness and Salesforce usability facilitating our business transformation journey.

This role will be based out of Bangalore India.

Position Responsibilities:

Plan and execute user interviews surveys and usability tests on CRM features and workflows; analyse results and iterate on designs to ensure solutions meet real user needs
Conduct usability assessments and accessibility reviews to identify improvements across our CRM interfaces and Test designs before real users to solicit feedback to iterate and refine designs
Develop and refine end-to-end CRM user flows for sales and marketing service and support personas; identify pain points and design solutions to streamline key processes
Create intuitive customer-centric UI designs (wireframes mock-ups prototypes) for CRM platforms (Salesforce etc.) that enhance productivity and engagement in data-rich environments
Work closely with product managers users and business stakeholders to define requirements align priorities and integrate UX solutions smoothly into CRM development and deployment
Produce personas user flows storyboards wireframes and interactive prototypes to effectively communicate design concepts document design decisions and guidelines for CRM features
Help build and maintain a pattern library or design system specific to CRM applications ensuring consistency scalability and reusability of UI components and interaction patterns
Apply accessibility (WCAG) and responsive design standards to all CRM interfaces guaranteeing a seamless experience across desktop and mobile devices for all users
Work with Business admins and IT development teams to ensure CRM data flows third-party connectors and custom modules support a user-friendly experience; anticipate and design around complex data interactions
Share UX best practices with junior designers and cross-functional team members; provide guidance on CRM-specific UX considerations and encourage a user-centred design culture
Lead UX strategies and prototyping efforts across multiple Salesforce clouds
Support end-to-end Salesforce release cycles including post-deployment UX testing and validation
Leverage tools like Figma Adobe XD and Copado for wireframing prototyping and release readiness reviews
Provide guidance on design system usage and ensure alignment with Boeings brand and UI standards
Incorporate data security risk mitigation and user access design best practices into the UX layer

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

8 years of experience designing for web application and/or mobile solutions
8 years of experience with Salesforce Lightning Platform designing and developing solutions on Salesforce Service Cloud and Salesforce Experience Cloud using Salesforce Best Practices and Standards
8 years of experience with UX Design
8 years of experience in performing user research user interface design activities and usability evaluations for a software application or system of systems
8 years of experience with tools like Adobe Creative Suite PowerPoint Tableau or similar data visualization platforms
8 years of experience working within an Agile development team
8 years of experience using PPM (Project Portfolio Management) and/or ADLM (Application Development Life-cycle Management) tools (i.e. MS Project Azure DevOps (ADO) JIRA) as part of project implementations
8 years of experience with Bamboo or Jenkins for DevOps administration automation continuous integration and continuous deployment (CI/CD) pipelines

Preferred Qualifications (Desired Skills/Experience):

Salesforce User Experience (UX) Designer Certification
Salesforce Administrator certification
Experience with Salesforce Experience Cloud (Communities) Mobile Publisher or customized Lightning experiences
Experience in data architecture SSO integration and security role mapping
Experience in large regulated enterprise environments (e.g. aerospace manufacturing or defense)
Experience in user-centric design systems with a proven portfolio of business-facing applications
Experience leading or facilitating continuous improvement/lean principles workshop

Typical Education & Experience:

Typically 12-16 years related work experience or Relevant military experience. advanced degree (eg. BachelorMaster etc) preferred but not required.

Relocation:

This position does offer relocation within INDIA.

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: