MuleSoft Application Support Engineer

Noida - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Req ID:356673

NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive adaptable and forward-thinking organization apply now.

We are currently seeking a MuleSoft Application Support Engineer to join our team in Delhi Delhi (IN-DL) India (IN).

Job Description

MuleSoft Application Support Engineer (L1 / L2)

Experience: 48 years

Location :Noida (ODC)

Role Summary

We are looking for a MuleSoft Application Support Engineer (L1/L2) with 48 years of experience to provide production support for MuleSoft-based integration applications in a banking environment. The role involves incident management issue analysis service restoration and coordination with L3/development teams to ensure high availability and stability of critical integration services.

Key Responsibilities

L1 / L2 Application Support

Provide L1 and L2 production support for MuleSoft APIs and integrations.

Monitor applications using Anypoint Monitoring Splunk AppDynamics or similar tools.

Handle incident service request and problem tickets in line with ITIL processes.

Perform initial triage log analysis and issue resolution within defined SLAs.

Escalate complex or unresolved issues to L3 teams with detailed analysis and supporting artifacts.

MuleSoft & IDP Support Responsibilities

Support MuleSoft applications built on Anypoint Platform.

Troubleshoot issues related to: Mule flows API failures

DataWeave transformations

Connectivity issues (HTTP JMS MQ SFTP DB)

Provide production support for MuleSoft Intelligent Document Processing (IDP) solutions.

Handle IDP-related issues such as:

Document ingestion and processing failures

OCR and extraction errors

Integration issues between IDP and MuleSoft APIs

Perform application restarts configuration changes and support deployments on CloudHub / Runtime Fabric / On-Prem environments.

Banking & Compliance

Support integrations related to core banking systems payments CRM AML/KYC and other financial applications.

Ensure compliance with banking security audit and regulatory requirements.

Participate in change management release support and DR activities.

Operational Excellence

Maintain and update support documentation SOPs and runbooks.

Participate in shift-based and on-call support.

Work closely with infrastructure network and vendor teams.

Identify recurring issues and support problem management activities.

Required Skills & Qualifications

Technical Skills

48 years of IT experience with MuleSoft application support.

Hands-on experience with MuleSoft Anypoint Platform.

Knowledge of Mule 4 DataWeave REST/SOAP APIs.

Experience supporting MuleSoft Intelligent Document Processing (IDP).

Experience with log analysis and monitoring tools.

Basic knowledge of CI/CD pipelines and deployment processes.

Working knowledge of Linux/Unix environments.

Process & Soft Skills

Good understanding of ITIL processes.

Strong troubleshooting and analytical skills.

Effective communication and coordination skills.

Ability to work in high-pressure production environments.

Operational Requirement

This role requires readiness to provide 24x7 production support from the Noida ODC.

Support will be rotational including weekends based on operational needs.

Flexibility to work in shifts and provide on-call support is mandatory.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up DATA is a part of NTT Group which invests over $3 billion each year in R&D.

Whenever possible we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each clients needs. While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs. At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @ and @ email addresses. If you are requested to provide payment or disclose banking information please submit a contact us form DATA endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. For our EEO Policy Statement please click here. If youd like more information on your EEO rights under the law please click here. For Pay Transparency information please click here.

Required Experience:

Req ID:356673NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive adaptable and forward-thinking organization apply now.We are currently seeking a MuleSoft Application Support Engineer to join our team in Delhi De...