Service Engineer – Pharma Packaging
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Company
We are a leading provider of high-speed packaging machine solutions supporting customers across FMCG Food & Beverage and Pharmaceutical industries. Our organization is committed to delivering reliable after-sales service technical excellence and customer satisfaction through strong field support and engineering expertise.
Job Summary
The Service Engineer will provide professional after-sales service and technical support by performing installation start-up commissioning troubleshooting repairs and maintenance of high-speed pharmaceutical packaging machines. The role requires frequent travel and hands-on customer support at various sites.
Key Responsibilities
- Build strong customer relationships through solution-oriented communication and professional service support (on-site and remote).
- Perform installation calibration configuration testing commissioning and troubleshooting of packaging equipment.
- Conduct scheduled and unscheduled maintenance of packaging machines and related equipment.
- Provide pre-installation support and on-site project execution.
- Read and interpret blueprints technical drawings specifications and documentation for service activities.
- Train customer personnel and internal technicians on machine operation and maintenance standards.
- Coordinate with engineering project management spare parts and management teams to resolve escalated issues.
- Submit timely service reports expense reports and all required documentation to the Service Manager.
- Ensure proper labeling documentation and return of defective parts.
- Recommend technical improvements and provide support to technicians/operators/artisans.
- Maintain safety compliance and report any safety concerns immediately.
- Ensure tools equipment and materials are secure safe and calibrated.
- Support manufacturing/engineering teams in refurbishment and customer project execution.
- Assist spare parts team by recommending wear parts and spares for customers.
- Provide technical support to other service engineers/technicians in the field.
- Be available for overtime work as required (including weekends/holidays).
Required Qualifications
- ITI / Diploma / BE in Electronics Industrial Automation Instrumentation or Mechatronics
- Minimum 3 years of field service experience in packaging machinery
- Preferred industry experience: Pharma / FMCG / Food & Beverage
Preferred Technical Experience
- Pharma packaging equipment service experience
- Exposure to:
- Blister Packaging
- Cartoning Machines
- Filling Lines
- Conveyors
Skills & Competencies
- Strong troubleshooting and technical problem-solving ability
- Excellent communication (written and verbal)
- Strong organizational and time management skills
- Ability to work independently with minimal supervision
- Strong computer literacy (visualization knowledge is an advantage)
- Leadership and decision-making skills
- Ability to manage multi-disciplinary projects effectively
Travel Requirement
- Extensive travel across India and occasionally internationally
- Must be willing to travel on short notice including weekends and holidays
Additional Requirements
- Ability to use a computer for reports and data entry
- Ability to use smartphone applications for job-related tasks and timekeeping
- Maintain a professional appearance while interacting with customers and stakeholders
- Must participate in training programs as required
