NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working focusing on engagement and driving analytics excellence. We give our customers an enjoyable easy effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong market leading growth enabled by new innovative product offerings and modern technology that creates substantial value for our customers retailers and employees.
This position will be within the Analytics & Insights team responsible for delighting clients around Asia through delivering retail measurement insights and analysis.
Responsibilities
- Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia
- Providing in-depth consulting services and delivering insights and analytics as well as thought leadership
- Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients
- Working closely with the Consulting Lead and Customer Service to transform customer experience
- Consulting clients to optimize use of NIQ Essentials
- Developing and delivering business solutions for client performance tracking
Working with both your NIQ colleagues and spending time with FMCG clients you will build partnerships to allow you to understand your client needs and requirements. Youll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NIQ.
Qualifications :
- At least a bachelors degree preferably in business
- At least 2years work experience preferably within consumer or trade marketing analytics and insights or market research.
- Knowledge of the Consumer-Packaged Goods (CPG) industry
- Knowledge of research techniques and methodologies would be an advantage
- Excellent analytical skills
- Excellent communication skills and presentation skills
- An ability to work independently and in a team
- Good interpersonal skills are a must
- Fluent in spoken and written English
- Additional Asian language skills is an advantage
- Competent in Microsoft Office (ExcelPowerPoint Wordetc)
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
No
Employment Type :
Full-time
NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working focusing on engagement and driving analytics excellence. We give our customers an enjoyable easy effective se...
NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working focusing on engagement and driving analytics excellence. We give our customers an enjoyable easy effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong market leading growth enabled by new innovative product offerings and modern technology that creates substantial value for our customers retailers and employees.
This position will be within the Analytics & Insights team responsible for delighting clients around Asia through delivering retail measurement insights and analysis.
Responsibilities
- Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia
- Providing in-depth consulting services and delivering insights and analytics as well as thought leadership
- Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients
- Working closely with the Consulting Lead and Customer Service to transform customer experience
- Consulting clients to optimize use of NIQ Essentials
- Developing and delivering business solutions for client performance tracking
Working with both your NIQ colleagues and spending time with FMCG clients you will build partnerships to allow you to understand your client needs and requirements. Youll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NIQ.
Qualifications :
- At least a bachelors degree preferably in business
- At least 2years work experience preferably within consumer or trade marketing analytics and insights or market research.
- Knowledge of the Consumer-Packaged Goods (CPG) industry
- Knowledge of research techniques and methodologies would be an advantage
- Excellent analytical skills
- Excellent communication skills and presentation skills
- An ability to work independently and in a team
- Good interpersonal skills are a must
- Fluent in spoken and written English
- Additional Asian language skills is an advantage
- Competent in Microsoft Office (ExcelPowerPoint Wordetc)
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
For more information visit
Want to keep up with our latest updates
Follow us on: LinkedIn Instagram Twitter Facebook
Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
No
Employment Type :
Full-time
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