Account Manager

Maintenance Sales and Account Manager

Summary: Work with existing and prospective customers on maintaining their lawn and landscapes to the highest standards. Company generated leads will be provided some will require on site consultations and some will just be a bid submission and a phone call. This position will also be responsible for outside leads being generated from our ideal client type list. This position will also provide a customer service response to many client questions and concerns. The goal of this position is to grow our client base while ensuring our existing clients are receiving the highest level of service.

Job Duties:

• Maintain relationships with existing client base
• Produce lawn and landscape maintenance estimates for new and existing clients
• Produce small project/enhancement estimates for new and existing clients
• Convert D/B clients to our maintenance programs
• Consult with clients on the best programs to meet their needs
• Follow inspection requirements for each property. Produce inspection reports.
• Participate in weekly sales and production meetings
• Work with the maintenance production team to ensure the highest quality is being completed to our clients.
• Provide realtime feedback and coaching to production teams to improve quality and efficiency.
• Cultivate relationships with local lead sources (For example - property managers builders etc.)
• Enter all new services in our management system. Follow the process to ensure proper hand off to the production team.
• Snow removal during the winter months

Accountabilities/Measurables

• Complete property inspections by scheduled intervals
• Complete minimum reach out to our ideal client type list
• Zero missed communication with clients
• Customer Retention goals
• New revenue goals
• Meet gross margin targets

Qualifications:

• 2 years industry experience (Lawn/Landscaping)
• 3 years sales experience
• Applicators license (Preferred) *We can assist in obtaining
• Strong written and verbal communication skills - A people person
• Strong organizational skills
• Strong problem solving skills
• Computer skills - Able to use word processing spreadsheets and estimating software
• Self motivated - Goal driven
• Willing/Physically able to assist with production when needed

Reports to: Department Leader

Works with: Department Leader Service Production Manager Operations Manager Outdoor Living Sales Team and Crew Foreman

Direct Reports: None