Manager, Client Services
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Job Location:
Coraopolis, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Essential Duties and Responsibilities
- Coordinate preparation of assignment and lien release documents based on client instructions internal templates and jurisdictional requirements.
- Coordinate signature processes for clients internal signatories and third parties ensuring timely execution.
- Facilitate and track finalized documents to appropriate recording authorities and monitor recording status through completion.
- Resolve recording rejections or discrepancies by coordinating with internal teams and external agencies.
- Maintain accurate documentation logs tracking all stages of preparation signing and recording.
- Communicate professionally with clients regarding document status requirements and timelines.
- Ensure all documents are stored archived and managed in accordance with company policies and retention standards.
- Collaborate with legal compliance and operations teams to support process improvements and ensure adherence to regulatory guidelines.
- Prepare periodic reports on assignment activity turnaround times and compliance metrics for management review.
Required Qualifications
- Minimum of 24 years of experience in document preparation legal documentation title/recording operations or a related administrative field.
- Demonstrated ability to review and process detailed documentation with a high degree of accuracy.
- Strong organizational and timemanagement skills with the ability to manage multiple assignments simultaneously.
- Excellent written and verbal communication skills.
- Proficiency with document management systems CRM platforms and digital signature tools.
- Ability to work independently while maintaining strong collaboration with crossfunctional teams.
- Commitment to confidentiality compliance and professional integrity.
Preferred Qualifications
- Experience in real estate financial services legal services or related regulated industries.
- Knowledge of county and state recording requirements and document compliance standards.
- Familiarity with multiparty signature workflows and regulated documentation processes.
- Prior experience working in a clientfacing role within a processdriven environment.
What we offer |
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical dental vision HSA mental health programs Employee Assistance Program short term disability voluntary insurance (LTD auto home life legal pet identify theft) employee discounts
- Rest and relaxation:Paid holidays and generous PTO based on tenure
- Community and Philanthropy:Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future:401K plan and robust continuous learning opportunities
- Work Perks Program:Access to discounts that help save money in your daily life
Is this the ideal location for you
Mortgage Connect is committed to offering a flexible work environment for this role. This is aremote role meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connects remote work policy and business needs.)
Who we are |
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call The 5Cs:ConnectCollaborateCommunicateCare andCelebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete apre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age national origin disability protected veteran status gender identity or any other factor protected by applicable federal state or local laws. Mortgage Connect is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
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