Customer Support Coordinator Engineer

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Answer clients calls replies to clients emails and log down all reported issues and requests into the system in a timely manner
Assess the service requirements of clients then plan schedule and deploy the appropriate skilled manpower to tackle the client requirements.
Maintain and ensure close follow up of all client requests and issues so that all tasks are consistently updated daily.
Communicate and liaise with vendors to obtain quotations where necessary and coordinate with them for any work that involves them.
Take ownership of customer cases/reports/requests and escalate to team leaders and/or manager for further discussion on resolving/completing the tasks.
Follow up and manage all service reports preventive maintenance check lists and any other documents for all cases that are not fully closed and documents are properly filed.
Take ownership and responsibility of updating the ticketing system regularly and consistently for customer cases customer contracts equipment lists and any other critical info.
Be the main contact point for customers to report issues requests get updates coordinate access requests and work schedule and any other coordination works.
To support sales team in the creation of material requisition ticket or quotation when necessary.
To support the Technical Service team in the arrangements of permits to client site when necessary.

Requirements:

1-3 years of industry experience or a related customer service experience required.
Previous administrative experience preferred
Proficient skills in Microsoft Office including Microsoft Word and Microsoft Excel
Excellent customer service critical thinking problem-solving skills.
High quality organizational skills.
The ability to work well under deadlines and to multitask
Able to work with various characters and personalities internally and externally.
Good verbal and written communication skills.
Detailed in handling softcopy documents preparation of reports emails with minimal to zero errors and high accuracy in presenting information verbally and written

Responsibilities: Answer clients calls replies to clients emails and log down all reported issues and requests into the system in a timely mannerAssess the service requirements of clients then plan schedule and deploy the appropriate skilled manpower to tackle the client requirements.Maintain and en...

Responsibilities:

Answer clients calls replies to clients emails and log down all reported issues and requests into the system in a timely manner
Assess the service requirements of clients then plan schedule and deploy the appropriate skilled manpower to tackle the client requirements.
Maintain and ensure close follow up of all client requests and issues so that all tasks are consistently updated daily.
Communicate and liaise with vendors to obtain quotations where necessary and coordinate with them for any work that involves them.
Take ownership of customer cases/reports/requests and escalate to team leaders and/or manager for further discussion on resolving/completing the tasks.
Follow up and manage all service reports preventive maintenance check lists and any other documents for all cases that are not fully closed and documents are properly filed.
Take ownership and responsibility of updating the ticketing system regularly and consistently for customer cases customer contracts equipment lists and any other critical info.
Be the main contact point for customers to report issues requests get updates coordinate access requests and work schedule and any other coordination works.
To support sales team in the creation of material requisition ticket or quotation when necessary.
To support the Technical Service team in the arrangements of permits to client site when necessary.

Requirements:

1-3 years of industry experience or a related customer service experience required.
Previous administrative experience preferred
Proficient skills in Microsoft Office including Microsoft Word and Microsoft Excel
Excellent customer service critical thinking problem-solving skills.
High quality organizational skills.
The ability to work well under deadlines and to multitask
Able to work with various characters and personalities internally and externally.
Good verbal and written communication skills.
Detailed in handling softcopy documents preparation of reports emails with minimal to zero errors and high accuracy in presenting information verbally and written