Customer Service Representative

OpsArmy

Job Location:

Mandaluyong - Philippines

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

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Job Summary

Customer Service Representative (SaaS)

Apply here: Overview

We are seeking a Customer Service Representative to support a self-serve product launch. This role is customer-facing and focused on helping users troubleshoot issues navigate the platform and find answers efficiently.

You will collaborate closely with internal teams to improve systems documentation and workflows while delivering high-quality support. This is ideal for someone who thrives in fast-paced SaaS environments and enjoys helping customers succeed.

Key Responsibilities

Monitor and respond to customer inquiries via Slack channels email and ticketing systems (e.g. Pylon or similar tools) within defined SLA timelines
Assist users with troubleshooting platform navigation and general support questions
Collaborate with AI support tools and escalate complex or sensitive issues as needed
Maintain clear empathetic and professional communication across regions
Identify knowledge base gaps and help create or improve documentation
Develop internal knowledge documents based on recurring issues
Support onboarding by guiding new users through setup and early product use
Work with internal teams to enhance customer experience and operational processes

Requirements

Experience working at a software or SaaS company
Strong written English communication skills
Experience in startup or fast-growth SaaS environments preferred
Familiarity with tools such as Slack Pylon Jira Linear Intercom or similar
Ability to multitask prioritize and meet response time targets
Strong attention to detail and problem-solving ability
Comfortable working in a fast-paced evolving environment

Preferred Qualifications

Experience supporting self-serve SaaS products
Familiarity with AI-assisted support systems or automation workflows
Experience building or contributing to internal documentation or knowledge bases
Flexible availability (including night coverage if required)

Apply here:

Customer Service Representative (SaaS)Apply here: OverviewWe are seeking a Customer Service Representative to support a self-serve product launch. This role is customer-facing and focused on helping users troubleshoot issues navigate the platform and find answers efficiently.You will collaborate cl...

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

OpsArmy

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