Customer Service Specialist (m/f/d)

Field of Work:Marketing & Sales
Location:Einbeck
Legal Entity:KWS SAAT SE & Co. KGaA
Contract Type: Temporary
Is Full Time: Yes
Job ID: 16216

Shape the future of agriculture with us!
As a Customer Service Specialist (m/f/d) at KWS SAAT SE & Co. KGaA you will be responsible for managing assigned key accounts in order processing with the goal of supplying our customers reliably and according to their needs.
At our Einbeck location you can expect a varied and responsible full-time position as a parental leave cover initially fixed-term until December 31 2027 within an international and future-oriented agricultural company.

Your Tasks Where Challenge Meets Responsibility:

• Independent creation and processing of customer orders in SAP from relevant channels (e.g. webshop/portals phone email) through to invoicing including after-sales service (returns complaints credit notes)
• Proactive monitoring of order and delivery status for a selected customer group including providing information and coordinating with relevant departments (e.g. Sales Logistics Customers)
• Full responsibility for customer communication regarding order status in close collaboration with Sales / Key Account Management as well as handling customer inquiries
• Preparation and communication of season-end settlements and seasonal credit notes
• Proactive monitoring of systems and processes identifying opportunities for improvement and communicating these to the Tools & Systems department
• Maintenance of order-processing-related master data in relevant systems

Your Profile Where Competence Meets Personality:

• Completed commercial vocational training with a focus on Industry Production IT or a comparable qualification
• Initial professional experience in a similar position is desirable
• Confident use of MS Office; knowledge of SAP and Salesforce is an advantage
• Friendly customer-oriented communication and enjoyment of working with various internal stakeholders
• Independent structured and reliable working style combined with initiative and flexibility
• Fluent German and good English skills both written and spoken

Start your future with us! What we offer to help you grow:

• Challenging projectsin an international work environment with the opportunity to contribute innovative ideas to the agricultural industry
• Flexible working hours modelwith the option for remote work (hybrid model on a weekly basis)
• Afamily-owned company culturecharacterized by closeness reliability independence and foresight reflected in an open and friendly working atmosphere
• True to the mottoMake yourself grow!we promote your personal and professional development
• Attractive additional benefits such ascapital-building benefitsholidayandChristmas bonuseschildcare allowancejob bike and more

Advance your career and grow with us in your role! Start today by submitting your digital application via our job portal.

We look forward to receiving your application!

About KWS

KWS is one of the worlds leading plant breeding companies. Nearly 5000 employees in more than 70 countries generated net sales of around 1.68 billion in the fiscal year 2023/2024. A company with a tradition of family ownership KWS has operated independently for almost 170 years. It focuses on plant breeding and the production and sale of seed for sugarbeet corn cereals vegetables oilseed rape and sunflower. KWS uses leading-edge plant breeding methods to continuously improve yield for farmers and plants resistance to diseases pests and abiotic stress. To that end the company invested more than 300 million last fiscal year in research and development. For more information: Follow us on LinkedIn at

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