Front Office Manager-Hyatt Centric Wall Street New York
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Front Office Manager
Hyatt Centric Wall Street New York
Location: New York NY
Position Summary
The Front Office Manager is responsible for leading all front-of-house operations to deliver an exceptional guest experience aligned with Hyatt brand standards. This role oversees the Front Desk Guest Services and Bell/Valet (as applicable) ensuring smooth daily operations strong financial controls labor management and a service culture that reflects the lifestyle positioning of Hyatt Centric. The Front Office Manager plays a key leadership role in guest satisfaction colleague engagement and operational excellence.
Key Responsibilities
Guest Experience & Service Excellence
Champion a guest-first culture; resolve guest concerns promptly and professionally.
Ensure consistent delivery of Hyatt service standards and brand voice.
Monitor guest feedback (GSS reviews) and implement action plans to improve scores.
Operations Management
Oversee daily front office operations including arrivals departures room assignments and cash handling.
Coordinate closely with Housekeeping Engineering and Security to ensure room readiness and guest safety.
Maintain accuracy of reservations room status billing and night audit processes.
Leadership & Team Development
Recruit train schedule and supervise front office colleagues.
Coach and develop supervisors and agents; conduct performance reviews and corrective actions as needed.
Foster a positive inclusive work environment with high engagement and accountability.
Financial & Administrative Controls
Manage labor within budget; prepare schedules aligned with forecasted occupancy.
Ensure compliance with cash handling credit policies and internal controls.
Review daily reports (ADR RevPAR occupancy) and communicate trends to leadership.
Compliance & Safety
Ensure compliance with Hyatt policies union agreements (if applicable) and New York labor laws.
Enforce safety security and emergency procedures.
Collaboration & Communication
Partner with Sales Revenue Management and Corporate teams on forecasts group arrivals and VIPs.
Participate in department head meetings and contribute to hotel-wide initiatives.
Qualifications
Minimum 35 years of progressive Front Office leadership experience in an upscale or lifestyle hotel.
Prior Hyatt experience preferred; strong knowledge of Hyatt systems a plus.
Experience in union environments and New York labor regulations preferred.
Proven leadership communication and problem-solving skills.
Strong financial acumen with experience managing labor and operating reports.
Proficiency with PMS systems (Opera preferred) and Microsoft Office.
Flexible schedule including evenings weekends and holidays.
Physical & Work Requirements
Ability to stand and move throughout the hotel for extended periods.
Ability to lift up to 25 lbs as needed.
Fast-paced guest-facing environment.
What We Offer
Competitive compensation and benefits
Career growth within Hyatt and portfolio opportunities
A dynamic lifestyle-driven work environment in the heart of Wall Street
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
