Level II Incident Management Tech
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
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| Knowledge Skills Abilities Behaviors:
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Experience with network fundamentals and performance principles including a firm understanding of TCP/IP protocols.
Good with ITIL Process understanding.
Hands on exp in Service now tool.
Strong understanding of virtual technology such as Microsoft HyperV VmWare ESX IBM LPARs VIO servers and micro-partitions is highly desirable.
Willing to work 24/7 shift.
Written and verbal communication skills and the ability to work collaboratively are essential
Understanding and experience with operating system concepts and practical implementation of those fundamentals
Experience with monitoring tools such as Splunk or Microsoft System Center Operations Manager.
Ability to monitor resolve and escalate alerts appropriately
A knowledge of Active Directory/NT Account administration
Demonstrated ability and desire to learn line of business and business terminology
Demonstrated analytical and problem-solving skills
Ability to judge severity of issues and use discretion in obtaining required services
Ability to work independently with minimal direct supervision
Ability to succinctly communicate verbally and in a variety of media
Strong interpersonal relationship skills and the ability to work with a team
Key Skills
- Cluster
- IT
- B2C
- Key Account
- AutoCAD Drafting
